UK ISP TalkTalk Signs Wipro Deal to Create New Service Support Centre in India
Posted: 03rd Aug, 2011 By: MarkJ
Internet and phone provider TalkTalk (AOL UK , Tiscali) has signed a new deal with Wipro BPO, the Business Process Outsourcing arm of Wipro Technologies, to setup a new service centre in India that would help to support the ISPs broadband customers.TalkTalk’s Director of Consumer Operations, Jo Dawson, said:
"We have worked with Wipro for many years and look forward to leveraging Wipro’s expertise, particularly in the use of new technologies, to deliver further improvements in our customers’ experience over the years ahead."
"We have worked with Wipro for many years and look forward to leveraging Wipro’s expertise, particularly in the use of new technologies, to deliver further improvements in our customers’ experience over the years ahead."
Wipro BPO's Senior Vice President and Global Head, Manish Dugar, added:
"Wipro’s engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities. We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place."
"Wipro’s engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities. We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place."
Wipro will also work to improve the overall customer experience at TalkTalk, including the implementation of new CRM technologies. But many people in the UK continue to look dimly upon firms that outsource their customer support departments and often perceive a loss of quality.
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