BTOpenreach Statement

During this period of serious civil disturbance in parts of London and other cities in the UK, Openreach continues to provide a normal service as far as possible across the country. However we would like to advise customers that some local disruption is likely where risks to our people are too great or the police or fire authorities will not allow us access.

In addition, work in the late afternoons, evenings and at night in parts of London and in a number of town and city centres, continues to be severely restricted until law and order is fully restored.

There has been some impact on the service we are able to provide our customers, including missed appointments, where our engineers have been unable to access affected areas. In these exceptional circumstances, it may be necessary, in certain areas, to focus our restricted resources on repair rather than provision to ensure you have service.

We estimate that, for the rest of this week at least, there will be between 500 and 1000 jobs outstanding each day requiring re-appointing and we will work with you to ensure this is done as smoothly as possible. Our intention is to proactively contact customers via the provided contact numbers, to agree re-appointment in real time.

For this civil disturbance we will, for the time being, apply MBORC only where riot damage has been caused to our network assets, or where there are significant access restrictions imposed on us by the police or fire authorities, but we will review the situation."