Customers of Virgin Media UK's broadband services, including those on both its cable and Virgin National ( ADSL / ADSL2+ ) platforms, were hit by a serious national outage yesterday afternoon.

The problem is understood to have begun at around 5pm and lasted until approximately 8pm, although as usual some customers took longer to get back online.


Services now appear to have been restored but Virgin has remained tight lipped about the cause. Naturally we couldn't resist using their own Mr T promotional picture for illustrative purposes.

Meanwhile a separate issue appears to be affecting "some of our customers TV services" today. Engineers are said to be investigating.

UPDATE 1:45pm

Some small statements on Virgin Media's website that refer to the cause as being a routing issue, which would have affected the customers ability to access internet services (e.g. websites) even if the connection was still alive.