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Articles for Category Tag - Virgin Media

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Virgin Media O2 Deploy AI Tech to Minimise Downtime on UK Mobile Network

4th February, 2026 (2 Comments)

Mobile operator O2 (Virgin Media) has announced that they’re working with Zinkworks to deploy AI-driven automation technology to “minimise downtime” across their 4G and 5G mobile network. The move is said build on “proven results” with their fixed broadband network, where similar automation has already had a big impact.

mobile network speed test on UK smartphone

RootMetrics Research Name EE as the Top UK Mobile Network for H2 2025

4th February, 2026 (3 Comments)

Mobile network benchmarking firm RootMetrics (Ookla) has today published their H2 2025 study of UK mobile networks (calls, texts etc.) and mobile broadband (4G, 5G) speeds. The results once again name EE as the best mobile operator after they scooped up the highest scores and fastest data speeds across most categories, while O2 languished at the bottom but has improved.

Virgin Media O2 UK’s Owners Close in on £2bn Broadband Deal for Netomnia

3rd February, 2026 (127 Comments)

European telecoms giants Telefónica and Liberty Global, the joint owners of Virgin Media and O2 in the UK, have reportedly now joined with private equity firm InfraVia Capital to progress their previously proposed £2bn bid to buy alternative full fibre broadband network Netomnia toward conclusion. The deal is likely to offer the altnet more than rival CityFibre could muster, but competition issues could be raised.

giffgaff broadband install by virgin media engineer

The Trouble with Switching from Virgin Media UK to Giffgaff Broadband

3rd February, 2026 (26 Comments)

Over four months have now passed since mobile operator giffgaff, which is owned by Telefónica UK, become the only other retail ISP after Virgin Media (O2) to start selling fixed broadband packages over nexfibre’s new full fibre (FTTP) network (here). But despite this welcome development, customers on Virgin Media are still struggling to switch.

nPerf Name EE and Three UK as Fastest Mobile Broadband Networks for 2026

2nd February, 2026 (3 Comments)

French internet connection benchmarking firm nPerf has this morning published the results from their annual 2026 crowdsourced study into UK mobile broadband (4G, 5G) performance. The results see both EE and Three UK being named as delivering the country’s “best Mobile Internet performances“.

Virgin Media and O2 Set to Merge UK Customer Communities Together

30th January, 2026 (8 Comments)

Broadband ISP Virgin Media and mobile operator O2 are about to begin an impactful change as part of their previous merger, which will bring their once entirely separate community discussion forums together for the first time. The operators also plan to move to a “new platform” during the process as their “agreement with the current provider is ending“.

EE Wins Big in Opensignal Study of Best 4G and 5G UK Mobile Networks

29th January, 2026 (22 Comments)

Network benchmarking firm Opensignal has this morning published their first Mobile Network Experience Report for 2026, which measured the 4G and 5G (mobile broadband) services of all the primary network operators – EE, O2 and VodafoneThree (Vodafone and Three UK) – to determine which delivers the best performance. Overall, EE won most, but not all, of the categories.

Virgin Media Start Opening FTTP Upgrade Areas to Existing UK Customers

28th January, 2026 (20 Comments)

Broadband ISP Virgin Media (O2) has confirmed to ISPreview that they’ve finally started to make their new XGS-PON powered full fibre (FTTP) network upgrade (aka – Project Mustang or Fibre Up), which is being deployed alongside their existing coaxial cable (HFC / DOCSIS 3.1) areas, available to existing customers too.

Virgin Media O2 Engineers Digging Trench

Virgin Media UK and Nexfibre Build 2Gbps Broadband to 5,000 Strathaven Homes

26th January, 2026 (5 Comments)

UK ISP Virgin Media (O2) and network partner nexfibre, which share some of the same parentage, have today announced that they’ve expanded the reach of their 2Gbps (symmetric) speed Fibre-to-the-Premises (FTTP) broadband network to reach more than 5,000 homes in the South Lanarkshire (Scotland) market town of Strathaven for “the first time.”

Virgin Media O2 UK Mobile Upgrade Holiday Picture

Virgin Media O2 UK Pledges to Donate 12,000 Smartphones in 2026

20th January, 2026 (4 Comments)

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) have today announced that they will once again aim to donate “up to” 12,000 pre-owned Smartphones during 2026 to help people in need get online and reduce e-waste, which mirrors their previous pledge for 2025 that succeeded in donating the same figure.

Upload speed on mobile device uk by 123rf

Ookla Examine Mobile Broadband Upload Speeds and Capacity in the UK

20th January, 2026 (1 Comment)

Global network benchmarking firm Ookla, which collects data from consumers via their Speedtest.net service (inc. apps), has published a new report that takes a broad look into the impact of mobile (4G, 5G etc.) upload speeds in the age of AI and also reveals how much importance UK operators place upon it (EE, O2, Vodafone and Three UK).

Virgin Media O2 UK 2025 Customer Support at Manchester Island

Virgin Media O2 UK Outsourcing 700 Roles to Tata CS and Tech Mahindra

19th January, 2026 (30 Comments)

Sources have informed ISPreview that broadband and mobile operator Virgin Media (O2) has today notified around 700 staff that their roles are to be transferred to the Indian owned Tata Consultancy Services (TCS) and Tech Mahindra. The move is intended to “better deliver for our customers“, although this could still result in some redundancies.

SpeedGeo Study Names Fastest UK Mobile and Broadband ISPs in 2025

19th January, 2026 (1 Comment)

The relatively new SpeedGeo project, which stems from a Polish team that compares internet quality based on the broadband speeds of real users, has today published their 2025 results for the United Kingdom. The outcome named Virgin Media as the fastest fixed broadband ISP, while Three UK came top for mobile broadband (4G, 5G etc.).

Virgin Media O2 Says AI Saved UK Customers 400,000 Hours in Support Calls

15th January, 2026 (10 Comments)

Broadband and mobile provider Virgin Media and O2 (VMO2) has today stated that their adoption of AI-based improvements to their automated phone system, as well as cross-skilling 5,000 agents and simplifying team structures, has reduced the number of calls transferred by its agents by 1.3 million in 2025 – saving customers around 400,000 hours of their time.

Virgin Media O2 Notifies Some 300 UK Staff of Potential Redundancies

14th January, 2026 (7 Comments)

Several sources have informed ISPreview that broadband and mobile operator Virgin Media (O2) has today notified staff, specifically those in the Fixed Wholesale and Customer Delivery side of their business, that c.300 of them could be facing redundancy in the near future. The move follows a slowdown in the expansion of their full fibre (FTTP) network via nexfibre.

Broadband downloading and uploading speed uk by 123RF ID51876143

Ookla Name Three UK Fastest and O2 Slowest for 5G Mobile Broadband in H2 2025

13th January, 2026 (4 Comments)

Network testing giant Ookla, which collects data from consumers via their popular broadband Speedtest.net service, have released their latest Q3-Q4 2025 (H2) study into the speed of 5G based mobile broadband networks across the United Kingdom. The results reveal that Three UK continues to be the fastest provider, while O2 (Virgin Media) was the slowest.

Virgin Media UK’s TV Customers Given Free Access to Premier Sports Rugby

9th January, 2026 (6 Comments)

Customers of broadband ISP Virgin Media (O2), such as those who take a Pay TV service via one of their TV 360, Stream or v6 Box platforms, may like to know that from today they will also gain free access to Premier Sports Rugby, the 24/7 rugby channel.