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Sky’s UK CEO Ignores Weekend Reports – Makes Final Plea to Split BT

Monday, February 22nd, 2016 (9:27 am) - Score 1,570

The CEO of Sky UK (Sky Broadband), Jeremy Darroch, has today made a final plea in the hope of encouraging Ofcom to split BT from control of their national telecoms network (Openreach), which Darroch claims is the only way to encourage investment in 1Gbps+ FTTH/P broadband and to stop BT[sweating] its copper assets” for slower connectivity.

Sky has made no secret of the fact that it favours separation, although they claim that their position is about more than catering for commercial self-interest, even though that will surely make up a big part of it. Likewise Darroch points to all of the other countries that are now rolling out pure fibre optic broadband, which is restrained in the UK by BT’s approach.

On the other hand his remarks follow after a weekend of reports in which sources inside Ofcom and BT appeared to all but confirm that the regulator would NOT split the operator, although they do look set to keep the option on the table and also seem likely to make BT’s network more accessible for rivals (here).

Jeremy Darroch said (Open Letter):

“BT has shown little willingness to invest in fibre to the premises. Instead, it plans incremental upgrades to decades-old copper cables as the final connection to homes and businesses, falling far short of the potential of a true fibre network. Indeed what it has chosen to invest in faster broadband, has come largely at the expense of investment needed to maintain the existing copper network, resulting in the service levels so many complain about.

It is naive to think that under the existing structure anything will change. This approach will not deliver the 1Gb/s speeds Britain needs and anything less is unambitious. Investing in copper in 2016 is, as Henry Ford would have put it, like breeding a faster horse rather than building a car.

But because BT’s broadband network faces little competition, BT sweats its copper assets for as long as possible, knowing it will not lose its captive customers and continue to earn decent profits even if it does not invest in fibre. Sadly it is often not economically viable for other providers to roll out separate ultrafast networks.

We are working with TalkTalk to trial fibre to the premises in York. While demand is encouraging, it is difficult to achieve a reasonable return on investment while BT Retail remains tied to Openreach. Freeing up Openreach would allow the right level of investment to be made.”

Mind you it’s important to reflect that Sky aren’t promising 100% FTTP/H coverage and indeed in last year’s interview the operator told ISPreview.co.uk, “It is improbable that FTTH/P networks will reach 100% of UK premises. For example, in New Zealand their current target is 80% of premises by 2022, with the remaining premises served by other high-speed broadband technologies. We believe this is the sort of outcome the UK should be aspiring to.” Some hybrid-fibre / copper solutions will still be required.

On the other hand some FTTP/H providers, such as Cityfibre, Gigaclear, B4RN and Hyperoptic, have managed to make a workable business out of deploying ultrafast FTTP/H services into the areas that BT so often misses. However B4RN isn’t commercial and the others have yet to earn back their investments (could take a few years).

Smaller altnet ISPs may also be the losers if an independent Openreach were to hoover up all the big investment opportunities, although that hasn’t stopped some of those same providers (e.g. Gigaclear and Hyperoptic) from tentatively backing calls for a BT split (here).

BT would of course contest that broadband in the UK is still ahead of most European countries, particularly the big boys of Germany, Spain, Italy and France. BT believes also that its future 300-500Mbps G.fast technology will give consumers the speeds they need, with less investment and over a much shorter period of time than FTTP/H would take to deploy. But Darroch points out that more EU countries are planning to invest in FTTP/H networks and as a result we could eventually be overtaken.

Elsewhere Darroch says that the current situation, where some consumers are left to wait two weeks for their broadband to be connected (it can be months on some new builds), is “unacceptable for a modern society“. At this point we don’t have much data for comparison, but we know that DSL connections in other countries (e.g. Spain) can sometimes also take 2-4 weeks.

Finally, Darroch states his belief that the actual process of separation is “not complicated“, although this is perhaps an over simplification and appears to assume that BT wouldn’t contest the move or throw up too many arguments. In any case Ofcom looks set to try a half-way house solution and if BT doesn’t play ball then the prospect of separation may yet return, but even then it might not be the “simple quick fix” that Sky expect.

Leave a Comment
62 Responses
  1. Avatar Ignition says:

    Comparing us to elsewhere is pretty rich. They have companies that have put money where mouth is and competed with the incumbunt by building their own networks.

    If Mr Darroch is really so concerned about the UK’s digital future he could try more FTTP and less FTTPR.

    1. Avatar Ignition says:

      Excuse my misspelling of ‘incumbent’. On-call all weekend and it was busy.

    2. Mark Jackson Mark Jackson says:

      You are excused 🙂 .

    3. Avatar wirelesspacman says:

      I quite like the new spelling! 🙂

    4. Avatar Noel says:

      Unmasked by a telco blog, the following are BT astroturfers, don’t bother responding to them.

      ISPReview Commentors:

      TheFacts, Steve Jones, Ignition, John Lightfoot, fastman

      Twitter users:

      Somerset (BT engineer Peter Barrington), BillBroadband (BT boss Bill Murphy)

      Quite sad that at least seven people from BT-Openreach are manning the comments section of industry websites insulting consumers and small business owners who they’ve treated appallingly.

      I guess it’s no wonder almost nothing ever gets done over there.

    5. Avatar Steve Jones says:

      I can say with certainty that I’m not a BT employee. I’m a shareholder, and I have been retired from working in IT. I’m intrigued as to this unmasking.

    6. Avatar Steve Jones says:

      nb. as a shareholder, I’d be rather distressed to see Openreach employees posting stuff to the Internet during working hours when they ought to be earning me some dividends.

  2. Avatar wirelesspacman says:

    “While demand is encouraging, it is difficult to achieve a reasonable return on investment while BT Retail remains tied to Openreach”

    Cough, splutter…!

    1. Avatar Ignition says:

      That statement makes absolutely no sense at all.

    2. Avatar dragoneast says:

      Translation: Sky are peeved at BT’s incursion into their pay-tv market and want revenge.

    3. Avatar wirelesspacman says:

      Aah, now I understand! 🙂

    4. Avatar Ignition says:

      Alongside perhaps a good whinge about that their giving away free broadband alongside TalkTalk and treating it as a value add has left people strangely reluctant to pay for it.

    5. Avatar Steve Jones says:

      I puzzled over that quote too. I’ve no idea why they think it would alter the ROI of a fibre business case whether Openreach was independent or not. They are still faced with the issue of competing with the very low regulated wholesale costs of the copper network. The GEA-FTTC product isn’t price regulated of course, but the major ISPs are already campaigning to get that reduced which would further damage the prospects of getting an ROI on the pure fibre play. The only way to finance a full fibre network would be for the ISPs to pay more, something they are singularly reluctant to do of course.

  3. Avatar Shane says:

    I’m not sure how they can talk about investment. The investment has come at the expense of local governments and therefore the tax payer.

    There was no real request to expect Openreach/BT/SKY to invest any of it’s own money apart from into infrastructure that would be beneficial to them (large cities and densely populated areas), which was a mistake.

    There should have been a real infrastructure assessment and realistic prices given and targets set. From my own experience and going to our local BDUK council meetings, targets have been missed, remote areas have been avoided, smaller villages ignored and updates have been sparse and un-informative. The chosen company to install the networks should have been independent of any company, if that meant breaking up BT and Openreach to complete this, then that should have happened.

    I won’t name my area but our BDUK project manager seems to have a very small amount of knowledge of what was needed or expected and it’s one of the reasons it was probably awarded to OpenReach who have consistently under-delivered and, from what it seems, targeted the easy areas to upgrade and charged over odds the complete this.

    1. Avatar TheFacts says:

      Your problem is with your county/BDUK.

  4. Avatar AndyC says:

    what would happen if openreach suddenly said it didnt want to be the uk’s main provider (can they even do that)? carnt see sky stepping up and takeing over or even virgin for that matter.

    1. Avatar GNewton says:

      @AndyC: “what would happen if openreach suddenly said it didnt want to be the uk’s main provider”

      That would be very good news, and a wakeup call for Ofcom and the government!

    2. Avatar Steve Jones says:

      @AndyC

      BT (or Openreach) cannot simply decide that they won’t be a national supplier of fixed networks as they would be in breach of the terms of their operating licence. Things like the USO on phone line provision and a number of other mandated products are simply not options. What BT could do is a sort of “work-to-rule” whereby they only delivered the minimum that the law (and regulation) dictated. Such a thing would probably be counter-productive though as there would surely be a backlash.

      I suspect that OR would like nothing better than to be able to discard those bits of the network which are considered uneconomic. An OR that didn’t have to supply phone lines at £6 per month to isolated farmhouses, small hamlets and the like would be more profitable and could concentrate on what made the best return commercially. However, it simply isn’t going to happen for the legal reasons mentioned and, secondly, because the repercussions on the company would be enormous.

    3. Avatar GNewton says:

      @SteveJones: Isn’t BT, including Openreach, a private company? What would happen if BT decided to drop its telecom business, and tried to become a media company? While Ofcom won’t force a split-off yet, couldn’t BT on its own decide to get rid of Openreach if the latter became too much of a burden to BT, possibly because of future stricter regulations imposed on Openreach by Ofcom?

    4. Avatar Steve Jones says:

      @GNewton

      Given that OR is probably worth about £20bn of shareholders funds, I rather think they wouldn’t just write it off and close it down. Also, just how would this BT media company deliver anything without a network?

      Just about the only thing that might happen is if Ofcom regulation was considered too onerous then BT might float off the unregulated part of the business leaving a rump. However, things would have to get pretty dire for that to happen. In essence, the profitability of the regulated network would have to be largely wiped out (along with it’s capitalisation).

  5. Avatar Reg Morris says:

    BT group must sell off Open reach and everybody involved in the industry. The small to larger ISP’s should be able to share in the business. May be this company would be better nationalised in state hands so not one group can benefit at another competitor’s expense. Its the only solution to protect the very small ISP’s the new innovators who i feel will be not be allowed in the race. The future superfast broadband speed is for everybody not the chosen few

    1. Avatar TheFacts says:

      What do these small ISPs have to offer? Sell off to who?

      Just need to find ~£20B to fund FTTP to 100%.

    2. Avatar GNewton says:

      @TheFacts: “Just need to find ~£20B to fund FTTP”

      No problem for you because you wouldn’t mind if the government (that is, taxpayers) funded it all 🙂

  6. Avatar Paul Amos says:

    Britain isnt even top 20 in the world for speeds, its like the industrial revolution never happened!
    Theres a campaign online to support this and show how unacceptable BT have been with their copper monopoly – @voteftth

    1. Avatar TheFacts says:

      How do they propose this should be funded and what speed do ‘they’ want?

    2. Avatar TheManStan says:

      Weird Akamai speed of the internet puts us 14th in the global league…

  7. Avatar dragoneast says:

    1. Slogans do not make an argument.
    2. Conspiracy theories are always wrong.

  8. Avatar Telecom Engineer says:

    Let me share a little perspective. It’s a nonsense demanding fttp, and here’s why..

    BT isn’t in the utilities business. They don’t see a future in laying cables and delivering a commodity. They are a service company, and all the technology / network etc is a tool for providing products. Products will grow and die like any other so innovating services and tapping new markets is essential for long term growth.

    Their detractors may wish they viewed themselves as a utility, then they would build a network to deliver their commodity like the gas and waterboard for the next 100years.

    Because BT see themselves as a service company they adapt / engineer purely to meet the demand of paying consumers, at scale and as economically as possible. This makes them competitive in the market and agile and wealthy enough to enter new markets.

    In the past 20 years they have gone from a voice service, to an Internet service and now a broadcast tv service. Much of that change has been driven not out of choice, but because each market was disrupted by external forces (the mobile, 3G etc). They meet the needs of the majority of the market today and take that to the bank every friday.

    None of BTs biggest competitors had any presence just 11 years ago, there was no iPhone, tv programs were not delivered on demand.

    What sane business person would spend 5 times as much, be slower to market and suffer smaller margins on predictions that the investment is the only one that will meet demands for the next 30??

    1. Avatar GNewton says:

      “BT see themselves as a service company they adapt / engineer purely to meet the demand of paying consumers”

      As you may well be aware of, BT is one of the worst rated companies in the UK, and your company certainly has not been able to serve consumer demands for about 1/3 of the country on an economically viable model, hence its need for so much taxpayer’s money. If you really believe BT should be a service company, e.g. a media company, rather than a utility company, then why don’t you get rid of Openreach and let others, or even the state, build the network?

    2. Avatar Noel says:

      ‘Telecom Engineer’ – broadband is a utility. Deal with it.

      Try to pull yourself out of the ‘can’t do it, and the customer has no choice so it doesn’t matter’ BT Openreach mentality, get out there, and start acting like you work for a real company even if you do work for BT Openreach.

  9. Avatar Telecom Engineer says:

    Nope. The point is the network is adapted to meet the needs of the product, they don’t spend billions on a technology and then think of ways to try and sell it. They have covered the largest area with their commercial footprint quicker and cheaper than their competition. BT fttc rollout has succeeded and made millions because for the mass market it meets the current need, is convient to switch to and priced at reasonable cost. That’s The investment you make when you are focused on the service / product. You can then review and adapt again as the market changes.

    Who is to say that g.fast and other future developments won’t do the same business we expect from fttp in 10 or 15 years?

    The majority of complaints are reflecting demand to access these services. You say BT are the worst but they have the highest user base and had tremendous share growth. The measures which ultimately decide if they have made the right investments are clear. They developed capability to sell new products, they are harvesting the rewards whilst investing r&d into the tech to supply new services in the future.

    You may disagree with that model but in a market where change is relentless and disruption can come from out of nowhere, it has ensured BTs success whilst those who try to build networks as utilities have gone bust or gone under.

    1. Avatar GNewton says:

      “The point is the network is adapted to meet the needs of the product”

      No it isn’t. For 1/3 of the country you are unable to do so on an economically viable basis, which in itself is a poor record, because you have to rely on so much taxpayer’s money. And even where you think it adapted, e.g. in your cherry-picked towns etc, it still leaves many areas which are neither ultrafast, not even superfast in some cases.

      You need to make up your mind whether you want to be a telecom company, or a media company.

    2. Avatar dragoneast says:

      Thank you. The most sense I’ve read on here.

      You can’t do anything without money. To the rest of us: where do we think the money comes from? The investment community – and that affects all of us if we expect to have a mortgage, any savings, a pension; or even a job. (Not the Government, where do you think taxes and jobs come from?). How do the investment community think? And HM Treasury, for that matter? BT know. They are dealing with them every day. Ofcom know who their masters are too. Which is why they have to tread very carefully.

      For all its perceived sins, BT is a very successful British company (and one of the even fewer that almost wholly invests in Britain). And how many of them can you think of? Sky? good luck with that one.

  10. Avatar dragoneast says:

    just for clarification my comment above was a reply to TE. Not anyone else!!

  11. Avatar Al says:

    The big question is over the final third (or final 20%) of the UK that is less commercially viable for upgrade to FTTP? Sky don’t really have an answer for that. And lets not forgot many of them likely live on non-LLU exchanges, don’t see Sky rushing to put their equipment in them to boost competition which they “claim” to love.

    Any investment Sky might make would dry up as soon as it reaches the less commercially viable areas, so it’s naive to think a BT split will make any difference to those less viable areas. i.e exactly what we had wit BTOR.

    And whilst you might not live in one of those areas today, can you say for certain you won’t in 5, 10 etc years time?

  12. Avatar Reg Morris says:

    Broadband security is paramount how is it BT can over ride my router security
    I have had a lot of problems over the years and can it be possible my internet security can be fooled

  13. Avatar john lightfoot says:

    can ask you a question reg why would someone want to effect your security on your router? bt would not do that! bt may have poor rating but i cant see what your on about!?

  14. Avatar Steve says:

    I think reg has a point I have heard issues on this subject !

  15. Avatar Reg Morris says:

    Dear John answer is a valuable information transmitted.I am experiencing a two way
    switch I had new router sent out but was unable place the new router codes on the screen but funny i was able to get the internet on. It bypassed the router
    i just feel i am being watched by a dual system incorporated one side of both sides of the router. Scary i have been in touch with my internet provider numerous times yet something doesn’t appear right though on the screen looks right

    1. Avatar Steve Jones says:

      I have no idea what “unable place the new router codes on the screen” actually means.

      Also, is this a TalkTalk router or a BT one? If it’s a Talktalk router on an LLU line then there is absolutely no way that BT can interfere with it as the line doesn’t even connect to any BT termination equipment – it’s all handled by TalkTalk’s MSANs in the exchange. Even if you do have a BT router there is nothing stopping you buying one of your own if you are that convinced BT is able to interfere with it (although I’m struggling to understand what they would have to gain from that).

      Note that for BT HomeHubs, there is a management system in that it will, from time-to-time, install firmware upgrades and a few other admin tasks. Possibly things like the FON network, but if you are that worried just get your own router.

  16. Avatar john lightfoot says:

    very strange have you got a independent engineer out to you and not us open reach engineers neston Cheshire has been known to have problems but am sure no one is spying on you sir think you been watching to many crime programs!

  17. Avatar Reg Morris says:

    Dear John It is all strange in a free and democratic country whats happening to certain members of the public. We need Ofcom to be certainly upgraded to look at whats really happening out there without consent funny they always find answers why
    they can’t investigate. Have BT open reach exceeded their statortory mandate or just
    want a free ride without paying to services others pay for

  18. Avatar jeep says:

    The gist of what Mr Darroch has quoted seems reasonable in the analogy of horse & car,obviously some self interest by sky,but it does seem a bit pointless in spending however much in research/trials etc constantly trying to squeeze the last drop out of copper merely staving off the inevitable ?. I am not tech savvy just a typical consumer & bow to the knowledge of people who are tech savvy on this subject.

  19. Avatar dragoneast says:

    You do not have to use your ISPs supplied router. Other routers can be bought and used, but you have to do the research to know how to use them and understand how they work.

    Research computer security too. Properly, from reputable sources. The information is out there.

    Other ISPs are available. Again research. There are alternatives to landline broadband too.

    Research is what this site is for. And the ThinkBroadband site too.

    Of course paying more won’t necessarily help if the local infrastructure is poor, but as with everything in life that’s down to economics. To invest there has to be a viable economic case. Money doesn’t grow on trees or come down as manna from heaven.

    I’m sorry but conspiracy theories, amusing as they may be, don’t solve anything. Patient intelligent research and helping yourself does. From personal experience, quite a lot. Nobody else owes any of us a living. The modern world is complex, and all of us owe it to ourselves to make the effort to understand it.

  20. Avatar john lightfoot says:

    BT are a big company they are not going to be effecting your life reg conspiracy theories are rubbish as i said in an early post get an independent engineer if you have grave issues about your equipment and set up…..

  21. Avatar dragoneast says:

    I do not want to prolong an already lengthy correspondence unnecessarily. But I made this point earlier, and feel it has got lost. Ofcom have by their regulation set up such a convoluted system in this country that ordinary mortals find it quite incomprehensible. Ofcom do nothing to explain it, or help the ordinary citizen who becomes caught up in it. In those circumstances there is a fertile breeding ground for suspicion and for every conspiracy theory to grow. Wrongly and needlessly.

    Ofcom need to realise they are the servants of the public, not of the industry. I’m not referring specifically to BT whom I don’t think get any favourable treatment, but the whole telecommunications and ISP industry.

    I know Mark that this and other sites do their best to remedy the deficiency, for which we are all eternally grateful; but it isn’t working.

  22. Avatar slackshoe says:

    Some people appear to still have suspiciously high faith in the longevity of the copper network. This is lamentably short-sighted. Copper is a dead end, and stop-gaps like FTTC and g.fast will only get us so far. The headline “up-to” speeds are always bandied about, but the reality is that most people are going to fall far short of 300 or 500mbps, or whatever it turns out to be. And it will still be susceptible to the multitude of problems that plague copper lines.
    It would be interesting to know how much money Openreach and ISPs have thrown at maintaining and replacing old copper lines over the last decade or so, and how much it will continue to cost over the next decade. If an earlier investment in fibre had been made, BT/OR could already be enjoying the low maintenance, higher customer satisfaction, and no doubt healthy profits, with an infrastructure that has a decades long lifespan, and no need to waste money continually putting sticking plasters on something that should have been scrapped.

    All that being said, there’s very little stopping Sky from putting their money where their mouth is. They are a hugely profitable company and could easily afford to start deploying their own FTTP. They already own their own fibre backbone. I know they’re trialling it with Talk Talk, but this has been on the cards for about 5 years now and they have very little to show for it.

  23. Avatar Reg Morris says:

    Dear John I Have great trust in BT group it has a lot of assets and as my problems
    are ongoing I have tried to contact Mr Gavin Patterson CEO BT group without any success to discuss my ongoing problems If i phone or e-mail i am referred to Local faults team who over the years have reassured me time and time again my internet and nothing wrong with them. John could you send a homing pigeon Chairman’s office keep it to the point with weight saying HELP or somebody who has time to listen to the real problems. Why would BT do such a thing to me let me tell you its not BT its the Open reach team. My internet routeris with BT when I switch on goes to BTWIFI HUB first then i have click on to my router selected. That can’t be right.It should be the other way around.It would be nice to see if Open reach how are they vetted and who checks them once selected don’t say Ofcom
    This is of great significance. Why do local open reach team fill in claim forms does that compensation go the chosen few or do we have to go to Ofcom i believe is at a lower rate am i correct Yes or No as you will know being a team member of Open Reach

    1. Avatar john lightfoot says:

      Am not being funny but mr patterson wont be looking into your problems your living in dream world if you think that! the open reach team do there best i don’t see your issue with us homing pigeon i think you should have a chat with the tandoori around the corner maybe they will make sense of your problems! am off to see a shrink

    2. Avatar dragoneast says:

      OK it’s OTT.

      But perhaps BT should adopt a more transparent procedure whereby intractable problems on the local network can be reviewed up the chain, and help where necessary given to local engineers; and affected end-users be informed of the outcome accordingly? I’m sure it happens internally, but whether they like it or not they are performing a public service. And in the modern world that carries with it a degree of public accountability.

      I know that everybody in the computer world seems to think they are some modern form of the voodoo arts. They aren’t. I spend a lot of my time on the Android forums, where volunteer programmers around the world work for fellow specialists and novices. Everything is open and it works wonderfully. If the hirelings could just learn a little about not being so secretive from the example then it would help a lot.

      Certainly I don’t criticise any of the BT staff who come on here. Despite what others have said, I find them extraordinarily helpful and commend them wholeheartedly. I am blessed with local engineers who share that ethos. Not everybody is.

    3. Avatar TheFacts says:

      Reg – how many routers do you have, what make are they?

      Totally off topic here, but now we have started…

      These calls you don’t get, where do they go?

  24. Avatar FibreFred says:

    Let’s not encourage Reg

    Walls of text
    Off topic
    Conspiracy theories

    There are so many issues with his posts none of which can be deciphered and resolved here.

  25. Avatar Reg Morris says:

    Dear John,Fibre Fred,& The facts sorry you missed me sorry no conspiracy theories just plain fact. I am so used to a buzzing line I believe you used to be called Buzby that will explain it. Are Open reach responsible for my business line I had a call this morning I thought it was my birthday the buzzing was horrendous were you working on my line without telling me.The internet went down later at night so i paid you again and you switched me back on. You dont get this treatment with any other provider. Can I report its all quiet on the western front tv and lights burning brightly phone and internet you might have to test tomorrow.How many lines went down today we have to have more regulated control as you open reach men are really powerful no wonder Sky are worried

  26. Avatar Reg Morris says:

    Dear John Dont stop the pigeon it is the only chance of a meeting with Mr Gavin Patterson CEO BT group to discuss the treatment received by Open Reach personal why you come on this site is beyond me. Have you ever read bt.com/complaints. Can all those customers be wrong including myself. You Open Reach team remind me of Knights of the round table protecting the king Mr Gavin Patterson CEO of BT group the only problem now it is a square table and you all have lost your shining armour.What are the facts. Ofcom how can they listen to evidence submitted by yourselves when if you know a customer in the magic circle who has problems the claim form is filled out immediately his business doesn’t suffer Yet you placed me in deadlock why at sme england sme scotland still no compensation package and why did you not send a deadlock letter to me when requested 2.5 years ago.You were winding me wasn’t you naughty boy. I rest my case For Justice and compensation

  27. Avatar Reg Morris says:

    Mr.Jeremy Darroch CEO Sky Mr Gavin Patterson CEO BT Mrs Dido Harding CEO Talk Talk
    Could i suggest an ABTA style bonded policy for the telecommunications industry which would not have to rely on open reach for payment. This cover wouldn’t cost that much on each telephone bill but would help an awful lot of customers whose phone and internet were down through no fault of their own

  28. Avatar john lightfoot says:

    So reg your after compo that what this is all about? I will speak to Gavin see what he can drum up! you just speak to the tandoori guys around the corner see if they can give you the answers to your problems, facts some people on here work hard for people to get the help for the problems yours seems to be with open reach engineers

  29. Avatar Reg Morris says:

    to the facts were do all the calls go i dont know possibly 10 Chester Road Neston its a flat above a shop around the corner.Who have emailed and sent scam letters out but i never gave them permission to use my name plus a good friend which was placed as an endorsement of the product on offer. Since that incident everything fell in place why i was receiving this silent treatment. I have two routers One BT
    and Plus Net for two separate business lines. There is a problem with the new plus net router I just cant connect it up it doesn’t give me a screen square so i can place the Wi Fi password and WiFi Network in. it switches direct to internet an overrides the router security.On the BT router it switches on to BT Wi Fi hub
    first then i have to select the router listed in the box that isn’t right too.i hope that answers your question. Could it be easy to divert my calls with the laptops in your open Reach vans. It it possible to also watch what i am doing on the internet using these laptops. My trust is at an all time low no wonder

    1. Avatar steve says:

      I believe you can access through laptops in there vans nearby and effect things I have had similar problems to reg and got no where we want answers please.

  30. Avatar Nick R says:

    Reg your deadlock letters in the post! Ofcom want the split to happen however there is a lot of sorting out to happen people just have to be patient and wait for development on the situation seems to be a lot of name dropping and hot air been written change will happen but for now we just have to wait!

  31. Avatar dragoneast says:

    Reg, Do you have a BT line (not your TalkTalk line although you can try it on that but it may not work)?

    If so, are you willing to disconnect your router and all other equipment at your end from the line, and the filter, and then plug a corded telephone into the phone socket on your wall – not an extension socket?
    Then dial 17070, and then select (press on your keypad) the number 2 when you hear the recorded message. You will then get the quiet line test with a recorded announcement about the test every minute or so. What do you hear – the line should be completely silent except for the occasional repeat of the recorded announcement. Just listen to the phone for a couple of minutes if you can. Whilst doing the test have nothing else: Sky box, other telephones, fax machine or whatever connected to the phone circuit. Afterwards you can connect everything back up as it was originally.

    Do the test, confirm what you have done and describe as clearly as you can any noise you hear on the line during the test back here, or if it is completely silent which is what it should be. Don’t speculate, just describe what you hear if anything. At this stage nothing else is needed from you.

  32. Avatar Reg Morris says:

    Dear John Fibre Fred The Facts & Steve Jones 1471 & 1571 Service
    The 1571 answer machine service and 1471 service How is it my messages are 6-10 days late on 1571 service also my sister had the same complaint.Am I been censored for good leads my sister calls me regularly.The 1471 service why does any new call over the years when I am not here 99.9% of these calls no number obtainable that’s gone on for years. Only all the well known clients friends and family come through on one line.On the other line over 5 years of misery and suffering till yesterday i had a call i thought it was my birthday the buzzing was horrendous no wonder you were once called buzby. We have moved down the road of censorship By the way it took 6 months to obtain the 1571 service said no room on board whats that all about. No one should fear open reach i have can see over the years they have exceeded their powers. Does Ofcom knows whats happening here
    i doubt it. How much do you think this trick cost me ANSWERS PLEASE

  33. Avatar john lightfoot says:

    reg “were do all the calls go i don’t know possibly 10 Chester Road Neston its a flat above a shop around the corner”.. go and knock the door! “Could it be easy to divert my calls with the laptops in your open Reach vans” NO! “The internet went down later at night so i paid you again and you switched me back on” pay your bill then!!!

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