Home
 » ISP News » 
Sponsored

Slow UK Broadband Might be Detrimental to Your Mental Health

Thursday, August 4th, 2016 (3:43 pm) - Score 973

UK ISP TalkTalk has stepped up their Fix Britain’s Internet campaign against Openreach (BT) today by claiming that 4 million Brits report experiencing stress and anxiety due to slow and unreliable broadband.

Apparently the study, which is based on a survey of 2,000 adults conducted by Bilendi between 26th and 27th July 2016, found that 56% have been unable to perform “simple online tasks” (e.g. remote working, streaming films, Skype calls etc.) due to poor Internet connections.

Elsewhere a quarter said the frustration caused by slow Internet connectivity was comparable to public transport delays and 1 in 7 believe it induces the same level of stress as being on a long-haul flight next to screaming children. Overall one in four Brits claim to be unhappy with their Internet service and one in eight (13%) believe that it’s actually getting worse.

Dr David Lewis, Neuroscientist, said:

“The tortoise-like speed of a poor broadband connection doesn’t just a waste our time, it can also be detrimental to our physical and mental health. My own lab’s scientific research has proved that when Internet connections slow to a crawl in the middle of completing an online task, we experience significant increases in blood pressure and heart rate, impaired reasoning and decision-making, growing anxiety, intense frustration and even incidents of ‘computer rage’.”

Reality check. Let’s face it, a lot of things could similarly be described as “detrimental” to your “physical and mental health,” such as running up a bad debt, being stuck in rush hour traffic, suffering damage to your car, watching Question Time on the BBC, chasing after your kids in the middle of a busy city, writing ISP news sites, suffering massive cyber security breaches (TalkTalk) and discussing Brexit with friends. Frankly we should all be basket cases.

All of this is designed to support TalkTalk’s joint campaign with Vodafone, Sky Broadband, XLN and the Federation of Communication Services, which is essentially encouraging consumers to criticise the quality of Openreach’s network as part of Ofcom’s Strategic Review and to push for them to be split from BT’s control.

Mind you it’s notable that TalkTalk don’t specifically pledge to make all these woes a thing of the past if Openreach is completely separated from BT’s control and that’s because such a commitment would be almost impossible to deliver. Even the countries with the best infrastructure still have plenty of Internet problems.

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
11 Responses
  1. captain.cretin says:

    May I be the first to say

    “I didnt know TalkTalk HAD 4 million customers to get upset about their slow internet”

    [snigger]

  2. Jonny says:

    I think I’d be more anxious if I was the victim of identity theft.

  3. FibreFred says:

    The levels Dido will go to, scraping the barrel internet services and scraping the barrel tarnish your rivals campaign.

    Roll on the next TT cyber attack along with her P45

  4. jon says:

    wow! how about invest in your backhaul Talktalk to ease your congestion issues!!

  5. FibreFred says:

    And her website is no better

    “BT is spending billions buying
    the rights for televised football,
    rather than investing this money in
    Britain’s broadband infrastructure.”

    It’s not rather than its as well as. But that doesn’t sound as good nor does “they as a commercial company can invest money where they see fit”

    She’s vile no two ways about it.

  6. Steve Jones says:

    So, remind me, what percentage of TalkTalk customers are still on their ADSL2+ services when a faster VDSL service is available to the vast majority?

  7. Sledgehammer says:

    What percentage of TalkTalk customers are still on a ADSL2+ service and can not get a VDSL service because their cab has not been upgraded?

    1. FibreFred says:

      The same percentage as everyone else 🙂

      Don’t kid yourself, its a well known fact TalkTalk were very very late to the FTTC game because they were sweating their LLU ADSL2 assets.

      But as its TalkTalk they don’t talk about sweating assets, they spend all their time slating their rivals for not doing something they have no passion, willing or money to do themselves.

      http://www.oxforddictionaries.com/definition/english/parasite

    2. Steve Jones says:

      In practice it’s probably a lower proportion of TalkTalk customers who don’t have their cabinets enabled simply because TalkTalk are an LLU operator and, as such, their customer base will be more concentrated in urban areas and the like where cabinets are more likely to be enabled and/or the distance to cabinets tend to be less.

      There are, of course, exceptions, but that’s the overall pattern. If TalkTalk customer are generally getting a slower service than some other major ISPs (which is what TBB shows), that’s because they are selling a lower proportion of VDSL services. That is, of course, their right as is their wish to exploit their legacy ADSL2+ MSANs as much as they wish, as is that of customers to buy the cheaper products. However, what they can’t do is have it both ways and claim that services are slow on their network when they won’t market the alternative. That’s before we even get into the fact they don’t sell GEA-FTTP based services at all (admittedly a small number of customers, but it hardly shows commitment).

  8. dragoneast says:

    Mental Health for those people with the problem is no laughing matter, for those that think it’s an advertising slogan, or a cheap headline.

    1. FibreFred says:

      Well said

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Ultrafast ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Community Fibre £17.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Virgin Media £24.00
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00
    Speed: 100Mbps, Unlimited
    Gift: None
  • Hyperoptic £25.00
    Speed: 158Mbps, Unlimited
    Gift: Promo code: BIGBANG
Large Availability | View All
New Forum Topics
»
ZTE MC801A Review
Author: dabigm
»
FTTP upgrade
Author: Wales85
»
Lebara
Author: dabigm
»
»
Testing: O2 - L09/L23 & N28/N78
Author: JitteryPinger
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: Promo code: BIGBANG
  • Shell Energy £20.99
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £22.00
    Speed 36Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Speed 38Mbps, Unlimited
    Gift: None
  • Plusnet £22.99
    Speed 36Mbps, Unlimited
    Gift: £75 Reward Card
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (4207)
  2. BT (3181)
  3. Politics (2149)
  4. Building Digital UK (2042)
  5. Openreach (1996)
  6. FTTC (1931)
  7. Business (1866)
  8. Mobile Broadband (1630)
  9. Statistics (1525)
  10. 4G (1398)
  11. FTTH (1372)
  12. Virgin Media (1301)
  13. Ofcom Regulation (1251)
  14. Fibre Optic (1246)
  15. Wireless Internet (1244)
  16. Vodafone (940)
  17. 5G (923)
  18. EE (920)
  19. TalkTalk (832)
  20. Sky Broadband (795)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact