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UK ISP BT Removes Capped Broadband Packages and Cuts Unlimited Prices

Tuesday, April 11th, 2017 (7:30 am) - Score 2,136

As most people known BT’s Consumer ISP division has long offered a range of broadband packages with capped usage allowances, at least it did until today as the options have been removed in order to avoid confusion. At the same time they’ve cut the price of their unlimited usage options.

One of the problems with BT’s capped options (e.g. 12GB of monthly data on their ‘up to’ 17Mbps service or 25GB on 52Mbps) is that they often didn’t benefit from the same heavy discounting as their unlimited services, which sometimes made them look more expensive and the provider says this caused some consumer confusion. Indeed the point of a capped service is that it should be cheaper for those with lower data needs.

The solution for BT has been to remove their capped options completely, although we’ve seen them do this before only to re-add revised packages at a later date. However for the time being there are no capped broadband and line rental packages on the ISP’s website and instead they’ve tweaked their current unlimited options to be a little cheaper than yesterday (this offer lasts until 20th April 2017).

Unlimited Broadband
* Download speeds of up to 17Mbps
* £9.99 Setup fee (one off)
* 12 Month Contract
* £100 Reward Card (MasterCard)

PRICE: £23.99 per month for 12 months (£40.99 thereafter)

Unlimited Infinity 1
* Download speeds of up to 52Mbps (9.5Mbps uploads)
* £59.99 Activation Fee (one off)
* £150 Reward Card (MasterCard)

PRICE: £28.99 per month for 12 months (£47.49 thereafter)

Unlimited Infinity 2
* Download speeds of up to 76Mbps (19Mbps uploads)
* £29.99 Activation Fee (one off)
* £150 Reward Card (MasterCard)

PRICE: £44.99 per month for 12 months (£53.99 thereafter)

As usual each package includes a 12 month contract, line rental, unlimited usage, free UK weekend calls, a wireless router (SmartHub on BTInfinity or HomeHub 4 for anything else), 100GB of BT Cloud storage (500GB on Unlimited Infinity 2), BT Virus Protect and Parental Controls, BT Call Protect (stops nuisance calls), free access to BT’s WiFi hotspots and BT SmartTalk (voice calls over Wi-Fi/4G).

Unlimited Evening and Weekend calls can also be added for £3.80/month or Unlimited Anytime Calls for an extra £8.99/month.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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9 Responses
  1. JRHOP says:

    This doesn’t seem to be any cheaper than before! £59.99 for activation is a rip off and so is £47.49 after the 12 months is up! Why can’t they just offer a decent long term deal! Switching is a nightmare. Ofcom/ASA needs to step in!

    1. Lee says:

      It’s called business.

    2. wirelesspacman says:

      or at least a “type of business”. Not one that I approve of, I must admit.

    3. JRHOP says:

      Saying ‘It’s called business.’ isn’t acceptable. Mobile phone contracts do not suddenly jump up after the initial contract period ends, they stay at the same price until cancelled or until you enter a new contract.

      The same or similar should happen here.

    4. Lee says:

      Gas and electricity tarrifs do though. Car insurance does though. House insurance does though. Want me to continue?

      Whether you like it or not, it’s how the industry operates. You’re well within you rights to negotiate a better deal, or switch.

    5. 125uS says:

      Mobile tariffs do increase, often in contract. The mobile companies are allowed to increase the rate to account for inflation.

      As to the wider point – it’s a competitive market. I don’t know why Ofcom would step in when it’s possible to just buy a different package from a different provider if the ones mentioned don’t meet your needs. Equally, the ASA are unlikely to be interested as the pricing and advert are truthful.

    6. New_Londoner says:

      Actually a lot of mobile contracts do include an effective price increase. You pay for a handset in the first two years, don’t often see an automatic price reduction in year three if you stick with the same device.

      If you re-contract on your broadband you will get the latest, usually cheaper deal, if you decide not to then you pay a premium for being out of contract. It’s a bit like moving from a fixed rate mortgage onto the standard variable rate.

      Remember it’s your choice whether or not to re-contract.

  2. Billy says:

    And still with the churn generating pricing. They may as well add “We rob loyal customers” to their advertising.

  3. xmarksthespot says:

    It’s not stated in the list in the article but I believe the packages now include line rental too, following an ASA ruling last October.

    On the other points…

    Question: What price loyalty?
    Answer: More than if you’re a new customer.

    Welcome to the switching game! Played by energy companies, insurance companies, telecomms companies and so on. They set the rules, including the rule that the rules can change.

    Unfortunately not all customers have time or inclination to play and that’s what these parasites feed on.

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