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ISP News Archives for April 2021

glide 2020 logo uk isp

30th Apr 2021 (4 Comments)

Business and residential UK ISP Glide Group, which claims to have a national “full fibre” broadband network that reaches over 100,000 premises, has today hailed the fact that they’ve managed to record an extremely strong Net Promoter Score (NPS) level of +91.84 since September 2020 and +80 for service delivery in 2021.

consumer complaint uk red triangle warning sign

30th Apr 2021 (27 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

30th Apr 2021 (8 Comments)

We’ve had several of these and there’s a good chance you have too. This week has seen Ofcom and all the major mobile operators – EE, Vodafone, Three UK and O2 – issue warns to customers about a surprisingly prevalent piece of malware called FluBot, which sends fake DHL or FedEx delivery messages that can infect your phone.

30th Apr 2021 (7 Comments)

Hull-based UK ISP KCOM has recently announced the another set of locations in East Yorkshire and North Lincolnshire that will soon benefit from the £100m expansion of their gigabit-capable Fibre-to-the-Premises (FTTP) broadband network, which is expected to cover “tens of thousands more homes and businesses.“


30th Apr 2021 (2 Comments)

Mobile operator EE (BT) has today reported that mobile broadband (4G, 5G) usage related to internet video game traffic on their network has increased by 31% over the past six months, while the number of people enjoying mobile gaming also increase by 18% during the COVID-19 lockdown.

29th Apr 2021 (9 Comments)

Fancy saving money off your EE Mobile bill and donating to charity at the same time? Well now you can, but the catch is that you’ll need to watch a “short” video ad first and then answer 1-3 questions. By doing this, customers can receive a credit of “up to” 20 pence per video and a donation of 5% goes to charity.

woman customer complaints call center vector illustration eps 10

29th Apr 2021 (8 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.


29th Apr 2021 (0 Comments)

The Internet Telephony Services Providers Association, which represents the United Kingdom’s telecoms and Voice-over-Internet-Protocol (VoIP) phone industry, has today announced that they’re rebranding as Comms Council UK to “reflect the changing services of its membership and to support its engagement with its stakeholders.”


29th Apr 2021 (28 Comments)

Telecoms giant BT, which is currently doing everything it can to fund Openreach’s planned £12bn rollout of “full fibre” (FTTP) broadband services to 20 million UK premises by the mid to late 2020s, has reportedly appointed investment bank Lazard and held tentative early talks with a view to selling their BTSport broadcasting biz.

28th Apr 2021 (0 Comments)

The Dorset Local Enterprise Partnership (LEP), supported by funding from the UK Government’s £900m Getting Building Fund (GBF), has handed local ISP Wessex Internet the contract to extend their “full fibre” broadband network to connect 60 community sites from Blandford to Sherborne in Dorset.

28th Apr 2021 (0 Comments)

London-based UK ISP Luminet, which operates a mix of microwave fixed wireless and fibre networks in London (covering 400sqkm), has today signed a wholesale agreement to harness the ITS Technology Group’s new “full fibre” broadband and optical Ethernet network in order to “complement its own gigabit capable wireless services.”

28th Apr 2021 (27 Comments)

Network access provider Openreach (BT) has today launched a new national “Call Waiting List” campaign, which aims to raise awareness among UK businesses of their plans to withdraw old copper-based analogue phone (PSTN / WLR etc.) services by December 2025 and replace them with digital (IP / VoIP) alternatives.


28th Apr 2021 (2 Comments)

City-focused UK ISP Hyperoptic, which is building a gigabit-capable “full fibre” (FTTP/B) broadband network across large residential buildings (MDUs), office blocks and houses, has signed an agreement to extend their network across houses managed by Notting Hill Genesis in London and the South East.


28th Apr 2021 (17 Comments)

Global ISP Starlink (SpaceX) has secured approval from the FCC to make several tweaks to their new mega constellation of Low Earth Orbit (LEO) based ultrafast broadband satellites, which among other things will result in improved internet speeds and latency for customers across the world and UK.

28th Apr 2021 (3 Comments)

The Centre for Economics & Business Research and Ofcom have today released separate, albeit complementary, reports that take a post-COVID19 look at the UK’s digital divide. The CEBR in particular estimates that 1 million people could return to the workforce with FTTP broadband available across the UK (up from the previous estimate of 500k).


27th Apr 2021 (2 Comments)

OneWeb, which is partly owned by the UK Government and aims to deploy a global network of Low Earth Orbit (LEO) satellites for ultrafast low-latency broadband provision (here), has today secured $550m (£395m) in funding from rival operator Eutelsat. This brings their total funding to $1.9bn (£1.37bn) in fresh equity.

bt sport 2020

27th Apr 2021 (0 Comments)

Broadband ISP BT has informed us that their BTSport TV streaming service will be making next Monday’s (3rd May 2021) Non-League Finals Day available for anyone to watch via a range of platforms, allowing fans to watch both the FA Vase and FA Trophy finals “without a subscription“.

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News Archive Calendar
April 2021
The Top 15 Category Tags
  1. FTTP (5378)
  2. BT (3485)
  3. Politics (2490)
  4. Openreach (2274)
  5. Business (2221)
  6. Building Digital UK (2211)
  7. FTTC (2038)
  8. Mobile Broadband (1935)
  9. Statistics (1762)
  10. 4G (1637)
  11. Virgin Media (1586)
  12. Ofcom Regulation (1438)
  13. FTTH (1379)
  14. Wireless Internet (1375)
  15. Fibre Optic (1375)
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