ISP Sky Broadband UK Gives Free WiFi Guarantee for 3 Months
New customers of UK ISP Sky Broadband, specifically those who take out one of their “Superfast” (FTTC) or “Ultrafast” (FTTP or G.fast) packages, are now being offered the optional WiFi Guarantee to use, free for the first three months of service (rising to £5 per month thereafter).
Just to recap. The WiFi guarantee pledges to give customers money back if you can’t get WiFi at speeds of at least 3Mbps in every room. As part of this, Sky will check the setup in your home to find the best way to fix your WiFi issue (this might include sending a WiFi booster) and if they can’t resolve it then they’ll “give you the money back that you’ve paid for your Sky Broadband Boost.” Just make sure that you’re using Sky’s own networking kit and not third-party stuff.
As usual you’ll also receive their latest Sky Broadband Hub (SR203) router, a VoIP based home phone service, parental controls and unlimited usage. The packages also come attached to Sky’s Speed Guarantee, which will enable customers to claim money back if the connection performance drops below the guaranteed download rate (for 3 consecutive days or more), starting from the first 14 days after activation.
Sky Broadband Superfast (FTTC / FTTP)
* Average download speed 59Mbps (16Mbps upload)
* 50Mbps minimum guaranteed downloadPRICE: £28 a month for 18 months (£33 thereafter) + £9.95 setup
Sky Broadband Ultrafast (G.fast / FTTP)
* Average download speed 145Mbps (27Mbps upload)
* 100Mbps minimum guaranteed downloadPRICE: £35 a month for 18 months (£40 thereafter) + £9.95 setup
Sky Broadband Ultrafast Plus (FTTP)
* Average download speed 500Mbps (60Mbps upload)
* 400Mbps minimum guaranteed downloadPRICE: £45 a month for 18 months (£50 thereafter) + £9.95 setup
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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Waste of money.
You pay £5/month extra in case you don’t get a miserable 3Mbps in every room and if you don’t get the 3Mbps then they’ll give you your £5 back. I don’t suppose that is flying off the shelves and so they are giving it away free for 3 months as a promotion. You are also supposed to be able to get an OR apointment more easily, so I presume they just make you wait longer before calling them out if your not paying the £5/month. Also unless you have a pretty fast connection they will put you on a 40/10 profile and deny it.
I believe they may also send you a WiFi booster device, but their website is no longer clear on this point.
The way the WiFi guarantee works from when I had one of their engineers come round is they use a tempo Airscout kit, do a measurement in the property to see if there are any black spots and then install a booster where appropriate. I think he said as well as this service they test the line daily, they also contact you if they do find a fault whether that’s one of their techs or Openreach, get free evening and weekend visits if needed.
The only way to get a booster now is through one of their engineers conducting a WiFi visit to ensure a booster is actually needed in the property as their new hub should cover a normal home in the right position etc
You can get free phone apps that will show the WiFi signal strength on each band (e.g. WiFi Analyzer on Android) and the channels in use.
They will also show any signal from neighbouring routers which is often the problem, particularly on the 2.4GHz band.
Or you just get a cheap mesh system I got a £50 tenda MW5 and you will get much more than 3Mb in every room and you get to keep it when you change ISP.
Doesn’t that just show how inadequate their equipment actually is, what a joke. Hope no one is actually wasting their money on that.
I think this is designed for people with more money than sense or no sense at all.
In other words, praying on Joe public. Why should you have to pay extra to guarantee a service you’re already paying for?
@Andy C, this is to guarantee the WiFi to rooms in your home and not the internet coming to your home. These are too different things.
to be fair I think the service you are paying for is the internet connection , getting it around your house is an extra cost so should be chargeable. There are just beter cheaper ways of doing it yourself.
Yes I 100% agree, these are ‘Internet Service Providers’ not WiFi providers.
Although if your standard install works in your house they should of course tell you you don’t need the extra which they probably don’t. So they will be ripping off those people.