Another U Turn as Three UK Reintroduce EU Roaming Charges
Mobile operator Three UK, which last year said that they planned to “retain” EU roaming at no extra cost “regardless of Brexit negotiations“, has today followed the U-turns from rivals EE (BT) and Vodafone by announcing their intention to reintroduce roaming charges on texts, data (mobile broadband) and calls.
Previously, customers of Three UK were largely free to use their domestic UK allowances (calls, texts and data), at no extra cost, when roaming around the EU. Take note that, even under the so-called “free” roaming rules, a Fair Usage Policy (FUP) with data caps will usually still apply in order to prevent abuse (i.e. this is largely because not all EU countries offer unlimited data allowances on their domestic plans).
Three actually tweaked their own FUP via their Go Roam policy in the EU back in July (here), which brought it in to line with their Go Roam Around the World fair use policy. This meant that, from July 1st, their fair use limit for data while in the EU was reduced from 20GB per month to 12GB.
Sadly though, EU roaming users on Three UK’s Pay Monthly plans will soon face additional charges.
Three UK’s Statement on Roaming
From 23 May 2022 customers who have taken out a new contract or upgraded with Three from 1 October 2021 will pay a charge of £2 per day when roaming within the EU and £5 a day when roaming outside the EU. Pay as you go customers and customers who have taken out a contract before 1 October 2021 are unaffected by these changes. Customers roaming in the Republic of Ireland are also unaffected.
We know that Go Roam has always been important to our customers and we had hoped to retain this benefit, but unfortunately there are now too many unknowns, which has made it commercially unviable for us to continue. This includes variations to the underlying cost of roaming, meaning we now have no visibility over the maximum amount it will cost us to provide a service for our customers to use their phone while abroad.
We want to keep our roaming pricing as simple and affordable for customers as possible, and we think a flat charge of £2 in the EU and £5 outside the EU reflects this. It also means only those who roam will pay for the service, rather than customers who stay in the UK also absorbing this cost.
We are investing billions of pounds in improving our network and infrastructure and already offer some of the most cost-effective deals on the market – implementing a separate roaming fee will enable us to continue to do this.
After all this, it will be very hard for many UK consumers to put their trust in any public commitments that mobile operators sometimes make. We should add that the Government does now require operators to introduce some limited protection against the risk of future EU roaming BILL SHOCKs, primarily by adding a legislated cap of £45 on roaming charges and related warnings (first proposed in 2018), although they haven’t forced operators to retain free roaming.
The reality is that the recent EU-UK Trade Agreement didn’t guarantee free EU roaming for the future (EU policy), but it did contain vague “measures to encourage cooperation on the promotion of fair and transparent rates for international mobile roaming services in ways that can help promote the growth of trade among the Parties and enhance consumer welfare.“
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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Is this across the board? I noticed with Vodafone roaming charges only actually apply to the most basic/cheap contracts.
Currently, you pay to roam on Vodafone’s basic plans.
From January 6, 2022 roaming charges will apply to all its plans.
@K27078 Vodafone basic plans you don’t get roaming at all in any country. Your phone will connect to their roaming partner but you won’t be able to call, text or use any data at all and you won’t receive calls wither bit it’ll ring to anyone trying to call you bit won’t ring your phone. The only thing you’ll get is incoming SMS but its patchy with some coming in and others getting lost. I bought a local prepaid SIM whilst abroad last week as wanted to use data but also needed a phone number that works to get my track and trace text otherwise wouldn’t have been able to return back to the UK. Mind you the amount of data I got whilst abroad for the price is astronomical especially when it is a direct MNO and not a MVNO, 65GB for €15.
@K27078
That’s interesting, I hadn’t been informed of this (I’m on Vodafone and my current price plan includes free roaming in 85 destinations). Was this an announcement they made public?
Only applies to new Vodafone contracts or upgrades, existing contracts are unaffected until upgraded
Got to love Brexit – the gift that keeps on giving!
Or had to love the EU, the state that kept on taking. Two sides to every coin.
So you think it’s right the poor (customers) subsidise the richer (travellers)?
@Mike, where do thry say that the poorer customers monthly costs will be lesser, because the richer are paying roaming charges again?
They don’t. That’s because it’s a big money making con.
“Brexit – making you pay for stuff which used to be free”
(except if you were on a Vodafone Basics plan which didn’t include stuff like EU roaming, wifi calling etc)
@Bob
The cost saving will most likely be used to offset inflation which is on the rise at the moment.
@Mike I sincerely doubt customers monthly charges will not rise directly in line with inflation. Thst increase in cost can be directly placed on the customer, whilst at the same time justified as a cost imposed on the telecom.
GaryH – what has the EU taken in this case? You mention another side of a coin. But I think you need to explain what’s in that other face.
@Mike So how did you subside it in the past and will you pay less monthly now?
This isn’t entirely Brexit, it’s corporate greed with Brexit being used as the scapegoat.
There’s no reason not to include roaming in the EU, and in Three’s case, they offered roaming before it was law.
Honestly, it’s on the UK gov for not making it a legal requirement post-brexit.
Has anyone seen mention of this applying to their MVNOs like SMARTY?
MVNOs will have certain contractual agreements with MNOs, so such changes will impact them eventually, but it depends upon when their contract is due for renewal.
Tesco have said they will NOT introduce them.
But then Boris said he wouldn’t increase certain things too.
Brexit is the problem here (again).
How is this Brexit related exactly? Genuine question.
I ask this because I recall the strength of Threes international roaming in places like Singapore and Australia before the rules on free EU roaming came in to play. The Home from Home benefit wasn’t because of being in the EU…?
+1
it isn’t. but it gives the lefties another chance to show off their neuroticism.
“How is this Brexit related exactly?”
Because EU LEGISLATION meant UK mobile operators had to offer EU roaming at no extra charge. Now that we’ve left the EU, UK mobile operators are no longer obliged to offer inclusive roaming. Simples.
Not “simples” at all Shaun. 3 are charging for non EU roaming. That wasn’t part of the EU law and has nothing to do with brexit.
I’m on the remain/rejoin side but it is important to stick to the facts
“ Because EU LEGISLATION meant UK mobile operators had to offer EU roaming at no extra charge. Now that we’ve left the EU, UK mobile operators are no longer obliged to offer inclusive roaming. Simples.”
It also meant that EU operators had to offer uk operators reasonable connection rates. They no longer need to do that plus there is likely a load of additional rules regarding non eu operators and cross charging.
Lots of newer phones are able to use esim’s so a local sim and what’s app should do for most.
Yes it’s not the same, but it’s not the end of the world. £2 a day or an esim alternative.
“3 are charging for non EU roaming. ”
I presume you meant “3 aren’t charging for non EU roaming” which of course is correct. But this is mainly because 3 are using sister networks (also 3) in countries like Indonesia where its dead cheap (if not free) to have reciprocal roaming arrangements.
I will spell it for you again:
EU legislation = EU mobile operators MUST offer inclusive roaming in EU. No ifs , not buts.
Countries outside EU = not bound by EU legislation
I was clear in what I wrote, Shaun. No typos or mistakes there.
Before the creation of the EU roaming law, 3 additionally offered no cost roaming in several non EU countries. A commercial decision, nothing to do with Brussels. Some of the countries are not ones where Hutchison owns a local network, eg the US.
They have now removed that. Again, nothing to do with brexit. The EU law doesn’t govern roaming charges or roaming agreements with networks in non EU countries. The simultaneously announced EU daily roaming charge could be blamed on brexit however.
“The EU law doesn’t govern roaming charges or roaming agreements with networks in non EU countries. ”
I never said that EU legislation forced UK operators to offer non-EU roaming. What UK operators do or don’t do outside EU is purely a commercial decision.
“The simultaneously announced EU daily roaming charge could be blamed on brexit however”
Bingo!
Randy never misses a chance to show off her neuroticism… her obsession with the “lefties” will never cease.
Bless the ranting fruitcake.
Speaking of neurosis ^^^
some want a forum where only approved thoughts may pass and ad hominem are totally fine as long as you’re on their side. How sad, try the grauniad.
Speaking of ranting fruitcakes, here’s the prime loon herself^^^
My poor dear Ranting Randy, your oblivious rank hypocrisy is on full display yet again!
How sad… I’d suggest trying your local loony bin, but I suspect you’re already on the lam from there.
I’m charmed that you’re so in love with me that you follow me around like a donkey chasing a carrot and cannot resist leaving your little keyboard warrior posts every time I leave one. Do keep it up love, it’s so exciting reading your every post about me. How long do they let you use the internet for in the mad house?
Shaun you say bingo, but why is Brexit the cause of a lower charge within the EU vs the rest of the world? 3 has long held numerous countries in it’s feel at home program that predates EU legislation against roaming charges within member states and as mentioned includes the US where 3 doesn’t have a network utilising T-mobile and AT&T. 3 as per the article is removing both EU and Non EU free data and inclusive test and minutes and introducing a charge of £2/day within the EU and £5/day outside if it for new plans. So it seems odd to ‘blame’ Brexit when the decision clearly is wider than the EU and seems to have an advantage within the EU (it is less than comparison to non EU) even though the UK has Brexited. Further My understanding of the legislation was it had a cap on roaming charges not must be provided for free though many operators commercially saw the advantage of low priced connections to partner networks and were able to expand programs to draw in customers. I mean this loss has as much to do with Covid budget hits as it does Brexit.
As there’s two parts to Three (EU roaming, and Global) then they might not both be related to Brexit.
Covid may have also had a impact on all of this (Less travel = Less profit from visitors).
I digress, when the UK left the EU then they became a small block. So TELUS, Telstra, AT&T, Singtel and all of the other large providers now get to negotiate with the UK carriers for charges without the risk of doing damage to the partners (Old EU).
So was Brexit to blame, in a large part yes, without a doubt. The markets will need to realign themselves and find a resting place, everyone is racing to the bottom and perhaps in 12-15 years we will start getting good global deals again.
This is what the “Righties” voted for, not sure why they are saying it’s “Leftie” fiction.
You can be sure that no carrier will fully explain why they are taking these steps, and as agreements are hidden away from the world it’s difficult to even gleam the reasons.
UK Seafarers and Flight crew will probably be paying an extra £200-£300 a year to keep the same basic functionality they had before the changes.
“why is Brexit the cause of a lower charge within the EU vs the rest of the world?”
Brexit = no longer following EU legislation = UK mobile operators free to do what they want wrt EU roaming charges.
@Ranting Randy:
I’m glad I can bring a little excitement to your sad little, permanently aggrieved, “left wefty” derangement syndrome afflicted “life”.
Not to worry, the men in white coats will be with you soon.
Bless you my little wingnut!
Fair enough, what I’m getting from this is the EU making it awkward for UK patrons to do any business,
Mobile networks however will also look for any excuse to increase/impose costs on to customers now in some way after being given the back hand from the government over the Huawei fallout which means they now have to seek hardware from more repoutable vendors.
The end of the day if people really think that everything going on is really just because of genuine reaction to Brexit is likely having the wool pulled over their eyes.
My oppinion on the roaming charges are quite simple, in the North Americas roaming charges have been on the increase for some years and more so recently, this is a EU thing obviously, its Telecommunications now needing their monies back because the investment in keeping their networks active/compliant with regulation is now costing them an arm and a leg.
Everywhere I look in the telecoms industry right now, is now showing increased costs to customers, where continual value options are available theres a significant complaint margin on service.
“this is the EU making it awkward for UK patrons to do any business,”
What on earth has the EU got to do with the fact that UK mobile operators are CHOOSING to implement roaming charges? Perhaps you’d like to force UK operators to adhere to EU regulations even though the UK is no longer a part of the EU?
Did you keep reading after or did you just fly off the handle….
Also quite typical of you to copy part of a sentence to make it suit your rant…
What are you, the BBC!
The reason why I left out the rest of your incoherent post is that this has ABSOLUTELY NOTHING to do with stuff like Huawei or North America. You seem to have trouble understanding that if the UK was still part of the EU, then Three, Vodafone and EE would not have announced plans to introduce EU roaming charges. Are you really that thick?
“Also quite typical of you to copy part of a sentence to make it suit your rant…”
You ended the sentence with a comma then you started a new paragraph.
The start of the sentence that was cut off had no relevance or change to the meaning.
Blaming the EU for this is just silly – even if you say it then quickly change directions. Are the carriers taking advantage, yea – that’s good business.
To be fair to Shaun he spelt it out clearly. There is no debate to be had here, if we were still in the EU they could not do this. Their motivation is irrelevant.
But what others are saying which he skipping over, but important, before EU law, three offer roaming in some EU countries and non EU countries . Now with increase of data usages the matrix of offering free roaming as PR is not cost effective for business income it brings. Ie they using Brexit as excuse but in reality if it just EU rules. They would of left the outside countries . They just see it as a way to grab extra income at low expense
“Ie they using Brexit as excuse but in reality if it just EU rules. They would of left the outside countries .”
The fact that Three have also announced roaming charges for some non-EU destinations is irrelevant since Three were never following any regulations for non EU locations. In other words, if the UK was still in EU then they would still be allowed to announce such charges for non-EU destinations but obviously they wouldn’t be able to for EU destinations.
At the end of the day, it was EU legislation which stopped UK operators from charging in Europe.
Given the proliferation of Wi-Fi at holiday destinations roaming for data is usually not required and of course there are many messaging apps.
Still, a simple thing to tell if this is all about making extra money by the mobile operators is to look at Wi-Fi calling. Wi-Fi calling is typically disabled when abroad, why? Wi-Fi calling from Spain costs the operator the same as Wi-Fi calling from within the UK or anywhere on the planet, yet they force you to roam onto a network for mobile calls when abroad and will now charge you more. Think that says it all.
Over a VPN, Wi-Fi calling can be used abroad free of charge. At least it works for me through EE whenever I’m in Dubai. Using a UK vpn server of course.
Yes exactly, so they deliberately block it based on a UK IP address list, no reason why it shouldn’t work from abroad of course. Be careful though, check EE’s T&Cs, as Vodafone terms and conditions when I last looked forbid doing that and they say if for any reason Wi-Fi calling becomes activated when abroad they reserve the right to charge for those calls at international rates. Not sure if they ever have, but they certainly don’t want people to use Wi-Fi calling when abroad, so roaming charges and giving you no option but roam onto a foreign network to make/receive a call or text message is ONLY about the money they make.
I can’t understand all the posts that are moaning and also blaming Brexit
If you can afford to go on holiday abroad you can afford to pay the roaming charges.
They are just typical unwashed lefties who want something for ‘free’.
Exactly, many people happy to spend £20 at the airport on a magazine, overpriced food and drink, then moan about a couple of quid a day when holiday. Turn the phone off, disconnect from the brainwashing social media and news sites, and enjoy the holiday.
You can afford to go on holiday, you can afford the additional costs to sit together on the plane as well?
How far and wide does your logic stack up?
Regardless of if you can afford this or not, this is caused by Brexit since we lost the same roaming rights as EU countries and mobile networks are making the most of it.
Of course people are going to be mad about the repercussions of Brexit when this was dismissed as Project Fear and now all of sudden it’s gone from “this will never happen” to “pfft just pay extra lol”
Mike Martin, this is supposed to be a sensible forum. This issue is not a battle, there is no side and what 3 did pre EU roaming rules is irrelevant to this news story as is whether you can afford to go abroad or not. Also irrelevant is how you chose to vote in the referendum. Ask yourself, could any of the UK operators have done this whilst the UK was in the EU. The factual answer is no. They might make cost arguments but they are irrelevant to the point about how they were able to introduce these price rises
And I suspect your point is, if we were in the EU we wouldnt be paying these roaming charges. Is paying billions to the EU worth it for no roaming charges for a couples weeks while on holiday?
They could have made the global cuts/changes before.
We recently took out 4 more contracts with Three (Travel to the US for up to 6 weeks a year, soooooo, £5 a day * 42 = unhappy me).
There is a good bit of notice on this so I guess that’s okay, this single change on their part makes them non competitive in my eyes. I would expect a lot of people to swap in the next year or two.
It would also be nice if they were to give a easy to use no-obligation contract termination for users on the month that these changes come in. I would think they are legally required to let users go penalty free but it would be nice to know for sure if you could get away without having to fight for it.
@MrDeo:
> customers who have taken out a new contract or upgraded with Three from 1 October 2021
Unless you have a time machine. I suspect this change doesn’t affect you. If you do have a time machine, please advise of Saturday’s winning lottery numbers 😉
Summer Is Here you sound like Chris. The billions paid into the EU wasn’t just for roaming charges. You’re presenting it like it was.
Pointless arguing with someone like you. UK was a net beneficiary of the EU overall. These billions we’re saving are being spent on new red tape for customs just to name one new cost to us as a direct result of leaving. Call us lefties by all means, but try to come up with a cogent, actual benefit to the UK from leaving.
We’ll await your response.
Whether you like it or not, brexit is a perfect excuse to make everything cost more.
Export is down, import is down, but everyone is in denial. Idiots.
2016 “Brexit will be easy and will have no downsides”.
2021 Brexit is tortuously difficult and has zero upsides.
As an aside, I too am yet to see any real upside to Brexit. It doesn’t help of course that the EU have been playing hard ball at every opportunity to “punish the UK for leaving”.
Who would have thought that may happen though eh? Such a shock.
The UK may have left the EU but the political class is still the same, until that changes the benefits will not be truly realised.
These EU hardball, bullying, punishment notions are the products of the Brexit cultist’s British exceptionalist and victim mentalities.
The EU should bend to our every whim, because we’re British goddammit, and when they do not, it because they’re bullying / punishing us, rather than protecting their own interests (which used to be ours too).
@Mike.
A vote for Bexit was a vote to hand the actual elites, of the political class, whom painted themselves in a transparent wash of populism, infinitely more power.
If you believe the deliverers of Brexit, who are seeking to gerrymander and suppress the FPTP system even further, are going anywhere, or are willing to share any anything, let alone their fabled sunny uplands, you’re still willfully deceived.
Summer is here: please don’t suspect my point, my point was clearly made do I need to repeat it?
If you can’t work out how to reply to someone’s post there is no hope for you 🙂
Well I’ve been with 3 for a while now and kind of expected it from them, from any campaign that’s never lived up to the promises the network made.
Looks like I’ll buy a local SIM, for the inconvenience of setting one up and getting a second phone to take the load.
It just means they lose my business abroad and I won’t recommend them much, I maybe only ‘one’ customer but multiply by many other disappointed customers and they’ll lose some money, then again we’ll suffer as they already don’t invest enough.
Just make sure you buy dual SIM phones, local sims are always better any ways.
My thoughts: funny how in a competitive market, all of the providers have started charging exactly the same amount (£2 per day) for a service that essentially costs less than 15p per day (on best modern contracts).
iv messaged three and they say existing customers will not be affected by this change
Until 3 decide to scrap the deal you’re on forcing you onto a new plan.
until the of their contracts.
Until your agreed contract term comes to an end which is 18-24 months. Those then going on to/ with rolling ion contracts continuing month to month three can then change at any time as it’s out of contract.
The best experience I ever had with three was a PAYG sim with a Go Roam addon enabled when I visited the US.
The signal was never a problem and I didn’t have to deal with their CS.
Every other times I’ve dealt with them I had issues one way or another.
Since we have left the EU, phone companies no longer have to charge customers for roaming if they don’t need it. That’s the competitive market in action. EU-philes seem to want to revert to the situation 40 years ago when phones were a state monopoly and charges jacked up by the government to increase revenue.
So why are they charging for roaming then if they don’t have to? It’s because they can, when we were in the EU they couldn’t, it really is that simple.
I pay £75 a month for a iphone and everything unlimited. This means when I have been over seas in the USA/Australia etc my
Phone bill has been £75 Is this changing? Everything unlimited will no longer be unlimited. Because if I’m in say the USA for 4 weeks or Australia for 8 weeks there will now be a £5 daily charge for using my
Phone? If so it will cost me more than what I currently pay a month? £5 a day over 4 weeks holiday that’s £140 a month plus my £75 contract or if I’m in Australia for 8 weeks that’s £5 roaming charge a day which is £280 plus my contract £75 a month. It doesn’t seem with it. It doesn’t make me want to stay with three definetly no incentive to.
We were in the EU but not a world wide union for them to justify suddenly such a large charge for overseas/outside the European. I think it’s an excuse for them to make more money a greed opportunity .after being with three for 10 plus years I will be looking else where for contracts. Their everything unlimited is a con.
ONLY 75 uk pounds i pay AT&T 343 DOLLARS a month that unlimited everything that about 247 uk pounds cannot believe you guys are complaining about roaming getting removed come to the states you wll see how expensive our cell phone bills are…..
Stop complaining people only few quids a day work harder in life nothing is free thank god three started this again too many leechers go on holiday and drain the network…
Troll
“Random Precision says:
So why are they charging for roaming then if they don’t have to? It’s because they can, when we were in the EU they couldn’t, it really is that simple.”
EU rules oblige telcos to charge customers for roaming, even when they don’t want it. UK rules mean that customers who don’t want roaming can opt for a cheaper tariff.
You want roaming, so you pay for it; I don’t want roaming, so I don’t pay for it. It really is that simple.
I am looking forward to seeing all these cheaper tariffs now! As if that is going to happen. If you have bought that part you might be interested in some oil I have to sell!
my personal renewal with vodafone without roaming was actually cheaper than 18 months before and my new business contract with EE is cheaper than business O2 for the last 24 months.
Amazing how when the carriers aren’t obligated to provide free roaming, they don’t want too, isn’t it?
Steve says:
“I am looking forward to seeing all these cheaper tariffs now! As if that is going to happen. If you have bought that part you might be interested in some oil I have to sell!”
I’ve never paid less for my phone contract than I do now.
Me neither, however there has been a general fall in mobile tariffs over the last few years alongside far more generous data limits. Ultimately they are not going to say we are charging more for data roaming as we can. Their excuses are well crafted marketing language
ITT: Euphiles who think the best thing about their political entity is that it offered free roaming.
Well tickle me pink, that was certainly worth the UK paying £20bn for.
I liked lorries being able to deliver my food as well.
I also wanted to fix my shed and fence but can’t get any wood for it now.
I also liked basic supplies and services being available and relatively cheap.
Point me to where anyone said this.
Well saw this announcement and I’m off to EE, there’s some kind of smart benefit thing that included EU roaming and global, yes it’ll cost me loads more and might lose some 5G speeds but can’t be bothered – see ya 3.
I’ve heard this current contract story before and been kicked off two tariffs via letters in the mail, so they’ll pull that stunt again to lump us all
Into the new roaming terms. My one reason to stay with them has now gone.
Why are people moaning about this three isn’t a charity or have a magic money tree growing outside the HQ…. Just pay the price for roaming…….this is the typical British people wanting everything for free…. Just work extra shifts eg like overtime… Jeez
Jayne, it is not about how much it will cost, it is the fact that they are going to start charging for a service that is already included in their contracts which they can now do in the EU due to Brexit.
Lol, NO wonder why people in the UK beginning to be ripped off from energy,gas,food and now mobile vote with your wallets the attitude of the brits just accept that why Boris increased the NI next year…..you guys pay the highest taxes already
Jayne isn’t a 3 user and I bet you she’s the first type of customer to start moaning when something does go up and then moan when she has to work an extra shift – also she didn’t read the post before.
The guy said he was moving to EE, which means he’ll have to pay a lot extra to get what he wants.
…..plus 3 did say that they wouldn’t charge extra for roaming whether it was ‘Deal’ or ‘No Deal’ Brexit regardless, so Jayne please check your facts before posting. Thanks.
PS. Most customers will pay for roaming, but they don’t appreciate U-Turns and broken promises.
The three press statement implies that their payg customers aren’t affected. As a payg customer myself I’d love that to be true but cant quite believe it. Does anyone know?
“Pay as you go customers and customers who have taken out a contract before 1 October 2021 are unaffected by these changes”
I’ve wondered about this too. So far, I believe none of the new charges announced by EE, Vodafone and Three apply to their PAYG customers.
My guess is that EU roaming charges for PAYG customers will come in next year at the same time as they come in for contract customers – there’s just no need for the networks to announce it this far ahead of time for PAYG customers.
EE have quietly confirmed they will charge PAYG customers £2 a day to use their plan in EU (including Rep. of Ireland), Channel Islands and Isle of Man from 2022.
Page 10 of https://ee.co.uk/content/dam/ee-help/help-pdfs/price-plans/payg/pay-as-you-go-non-standard-price-guide-180821.pdf
That’s interesting about EE PAYG introducing a £2 daily charge for EU roaming. Presumably other network’s PAYG offerings will follow (including Three).
Haha Three always uturns and kick customers off their old expired plans booted off twice in the last 5 yrs asking me to pay more…..