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Loyal Broadband Customers “Wasting” GBP1.1bn a Year by Not Switching ISP

5th September, 2012 (0 Comments)

A new uSwitch survey claims that 46% of British broadband users have never swapped ISP and might thus be overpaying by an average of £120+ a year (national total of £1.1 billion), which could be saved by swapping to a cheaper package. But is price the best measure of a good ISP?

UPD BTOpenreach UK Engineer Repair Delays Slow Broadband and Phone Work

4th September, 2012 (15 Comments)

Consumers requesting the installation of a new broadband and or phone service from their ISP are in some cases being left to wait for several months after BTOpenreach, which is responsible for managing access to BT’s national UK telecoms network, was hit by a spate of problems over the summer months.

Maria Miller MP Appointed to Oversee UK Superfast Broadband Policy

4th September, 2012 (10 Comments)

Prime Minister David Cameron has appointed the Conservative MP for Basingstoke, Maria Miller, to replace embattled Jeremy Hunt as the government’s new Secretary of State for the Department of Culture, Media and Sport (DCMS). But what does this mean for the UK’s national broadband policy?

UPD Entanet UK Call for Consumers to Pay for Rejected Broadband Complaints

4th September, 2012 (18 Comments)

Communications provider Entanet, which supplies broadband services to a number of ISPs in the UK, has controversially suggested that Ofcom’s official consumer complaint schemes should force customers to “pay for the costs” if their complaint against an internet provider is rejected.

O2 UK Claim Remote Working Services to Drive Business Broadband Uptake

4th September, 2012 (0 Comments)

Communications provider O2 Wholesale UK (formerly BE Wholesale) has surveyed 100 companies in the UK IT industry and revealed that 70% expect “uptake” of fixed broadband ISP services to increase over the next 6 months, with demand for remote working being the dominant factor.

Top 8 UK Fastest ISPs by Broadband Speed for August 2012

4th September, 2012 (2 Comments)

The latest monthly UK summary of anecdotal consumer broadband ISP speed testing data from Broadband.co.uk, which covers the past month of August 2012, reveals that the average internet download speed has fallen slightly from 17.262Mbps (Megabits per second) in July 2012 to 16.720Mbps now.

Charter UK Urges Ofcom to Tackle Individual Consumer Complaints Itself

3rd September, 2012 (0 Comments)

The boss of Charter UK, which is itself a provider of complaints management software, has today criticised the communications regulator (Ofcom) for being unable to handle individual complaints about landline, mobile phone and broadband providers and instead using two separate ADR schemes.

EU Propose Spectrum Sharing to Handle WiFi and Mobile Broadband Demand

3rd September, 2012 (0 Comments)

The European Commission (EC) has today moved to tackle the rising demand for Mobile Broadband and WiFi data traffic, which doubles every year and could soon reach over 1 Trillion MegaBytes per month in Europe alone, by removing the regulatory barriers that prohibit radio spectrum sharing and White Space tech.

TalkTalks New UK YouView Broadband TV Service Creates 500 Jobs

3rd September, 2012 (5 Comments)

The recent launch of TalkTalk’s new YouView TV (IPTV) service (full details), which is being included alongside the ISPs unlimited broadband and anytime UK calls “Plus” package bundle, will apparently also result in the creation of 500 new jobs; most of whom will be engineers. But big challenges remain.

Sky Broadband UK Hires Movie Star Bruce Willis to Sell You Internet Access

1st September, 2012 (28 Comments)

In the battle for celebrity endorsements Virgin Media, with a collection that spans from Uma Thurman to Mo Fareh, is surely king. Now Sky Broadband hopes to muscle in on the action by hiring action movie star Bruce Willis to help explain why, in a way that only he can, having Sky’s truly “unlimited” broadband is better than a restricted service.

Virgin Media UK Launch Cheaper 30Mb Broadband with TV and Phone Bundle

31st August, 2012 (3 Comments)

Cable operator Virgin Media has today announced the launch of its new triple-play Classic Collection package, which bundles together a 30Mbps superfast broadband service with TV (includes 500GB TiVo box and 58 channels) and free unlimited weekend calls to UK landlines and Virgin Mobiles from £9 a month.

Rural Wales UK Region of Radnorshire Starts Campaign for Better Broadband

31st August, 2012 (0 Comments)

The Senior Network Support Officer for Powys County Council (PCC) in Wales, Mark Baylis, has launched the Radnor Broadband Campaign to help bring faster wireless internet (wifi) connectivity to digitally isolated parts of rural Radnorshire.

O2 UK Will Ask Competition Tribunal to Halt Early 4G Release on 1800MHz

31st August, 2012 (5 Comments)

Mobile operator O2 UK (Telefonica) has given notice of its plan to lodge a challenge at the Competition Appeals Tribunal (CAT), which aims to halt Everything Everywhere (Orange UK and T-Mobile) from an early deployment of superfast “4G” Mobile Broadband services over their existing 1800MHz radio spectrum.

BT Expected to Win Norfolk UK Superfast Broadband Contract in September

30th August, 2012 (21 Comments)

The Norfolk County Council (NCC) will announce the winner of its £60m (estimated) Local Broadband Plan (LBP) contract next month, which aims to cover 90% of the county with the “highest possible levels” of superfast broadband by March 2015, but hardly anybody expects a Fujitsu win.

Ofcom Publish UK Telecoms Complaints Bulletin for August 2012

29th August, 2012 (1 Comment)

The UK communications regulator, Ofcom, has today published its latest quarterly consumer telecoms complaints data report. Overall complaint levels have been falling since last year, although the number of people complaining about how ISPs actually handle their complaints shot up during July 2012.

Analyst Claims UK Broadband Rollout Targets Ignore the End User Experience

29th August, 2012 (25 Comments)

Point Topic’s Tim Johnson has told the Broadband Forum’s quarterly meeting in Bucharest that UK and EU plans to deploy superfast broadband are at risk of putting too much emphasis on headline speeds and “not enough on the user experience“, with 40 million homes in Europe still unable to get even basic speeds of 2Mbps (Megabits per second).

ASA UK Bans Sky Store Advert for Instant Movie Rental Downloads Claim

29th August, 2012 (9 Comments)

The UK Advertising Standards Authority (ASA) has banned a press advert for Sky’s (Sky Store) movie rental service after rival ISP BT complained that it would have required a significantly faster internet connection than Sky Broadband could deliver in order to meet their “available instantly” promise.