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Articles for Category Tag - Awards

UK ISPs TalkTalk and BT Suffer Most Negative Feedback from Consumers

6th March, 2014 (4 Comments)

A new TalkTrack report from marketing research firm Keller Fay has revealed that an estimated 3 million negative opinions are exchanged about one or other of five major broadband ISPs providers each day, with BT and TalkTalk suffering the most from Negative Word of Mouth (NWOM). But the news is better for the rest.

ITSPA Announces UK 2014 Best Internet VoIP Award Winners

6th March, 2014 (2 Comments)

The Internet Telephony Services Providers’ Association (ITSPA), which acts as a trade body for the United Kingdom’s VoIP industry, has today unveiled the winners of their 6th annual 2014 ITSPA Awards. Once again Localphone picked up the gong for Best Consumer VoIP provider.

UK ISPs PlusNet, Sky and Virgin Media Top 2014 Home Broadband Survey

17th February, 2014 (0 Comments)

The results from the joint annual PC Advisor magazine and Broadband Genie Home Broadband Survey 2014 have been announced, which saw PlusNet pick-up the award for ‘Best Broadband Provider’. Sky Broadband, Gigaclear and Virgin Media also picked up some awards.

Netflix UK Report Virgin Media Broadband Still Fastest for Video Streaming

14th January, 2014 (10 Comments)

Netflix UK‘s unlimited Internet movie and TV video streaming service has published its final ISP Speed Index update for December 2013, which reveals that Virgin Media continued to deliver the best performance for its service and BT came a close second.

The Best Broadband ISPs for 2014 – ISPreview UK Editors Pick

6th January, 2014 (15 Comments)

It’s no fun having to walk the United Kingdom’s minefield of often confusing broadband ISP choices, where internet speeds can vary due to a multitude of often opaque factors and service quality frequently fails to match expectations. So here’s our annual editors pick to help out. IMPORTANT: This article has now been superseded by the new 2017 edition – The Best Broadband ISPs for 2017.

Do UK Broadband ISPs Try to Hide Complaint Contacts and ADR Info

27th December, 2013 (4 Comments)

The ability to make a complaint is often essential but how many Internet Service Providers are transparent about the process and do some intentionally attempt to make the necessary contacts and information hard for novice net users to find? ISPreview.co.uk examined seven of the markets primary broadband ISPs to find out.

Ofcom UK Satisfaction Survey Puts TalkTalk Bottom for Broadband

20th December, 2013 (10 Comments)

The latest survey of consumer satisfaction, which was conducted by the communications regulator with 6,000 respondents between July and September 2013, has found that Sky Broadband and Virgin Media both score the highest (71%) for broadband but TalkTalk is at the bottom on 62%.

UK ISPs Sky Broadband and Virgin Media Attract the Least Complaints in Q3

13th December, 2013 (5 Comments)

Ofcom’s latest quarterly customer complaints report for Q3 2013 has revealed that Sky Broadband and Virgin Media have continued to attract the fewest consumer gripes out of all the major fixed line broadband and phone providers. By comparison BT and EE saw their complaint levels skyrocket.

Virgin Media UK Wins Customer Service Team of the Year 2013

27th November, 2013 (7 Comments)

Cable operator Virgin Media (Liberty Global) has won a series of awards, including Customer Service Team of the Year, at the recent 2013 Top 50 Call Centres and European Call Centre Awards event.

KC Named Overall Winner of the 2013 UK Customer Experience Award

22nd October, 2013 (0 Comments)

Hull ISP KC has been named the overall winner at this year’s UK Customer Experience Awards, which claims to celebrate and promote excellence in customer experience across a broad spectrum of industry. KC also picked up the award for IT & Telecommunications.

2013 Digital Challenge Awards Name the Best Urban and Rural Networks

15th October, 2013 (2 Comments)

The NextGen Conference in London has today announced the winners of its annual 2013 Digital Challenge Awards, which are designed to recognise UK projects that deliver the “best in next generation digital access infrastructure innovation“.

UK Top 7 Fastest Fixed Line Home Broadband ISPs for September 2013

2nd October, 2013 (24 Comments)

The latest anecdotal September 2013 study of big fixed line broadband ISP performance in the United Kingdom from Broadband.co.uk has reported that the average download speed is now 16.907Mbps (down from 17.512Mbps in August), which falls to 2.804Mbps for the average upload speed (down from 2.894Mbps).

Major UK Fixed Line Broadband ISPs See Consumer Complaints Fall

27th September, 2013 (2 Comments)

The UK telecoms regulator has published its latest Q2-2013 customer complaints report and reveals which of the largest fixed line broadband, telephone, mobile and pay-tv providers have caused the most annoyance for consumers. Happily the overall level of complaints, especially for EE and TalkTalk, has fallen.

ISP Plusnet Named Overall Winner in UK Customer Satisfaction Awards 2013

24th September, 2013 (4 Comments)

Internet provider PlusNet has been named the overall winner for Broadband Choices annual Customer Satisfaction Awards 2013, which claims to have quizzed over 2,500 subscribers of the main ISPs in the United Kingdom to help reach its conclusion. But there were other winners too.

UPD PlusNet UK Win Fifth Which? Recommended Broadband Provider Award

19th September, 2013 (10 Comments)

Consumer magazine Which? has granted Recommended Provider status for the fifth consecutive time to PlusNet’s Home Broadband service in their latest biannual survey of ISP reliability, value, performance and general customer satisfaction. Apparently this time around they were the only ISP to achieve the gong.

The Phone Rage Index Scalds UK ISPs BT, Sky Broadband and TalkTalk

13th September, 2013 (4 Comments)

A new study into the frustration caused by automated phone menus on telephone support and service lines, which are used by multiple companies around the United Kingdom, has listed BT, Sky (Sky Broadband) and TalkTalk in its annual list of the Top 20 worst offenders.

Zen Internet and PlusNet Top PC Pro 2013 Best UK Broadband ISP Awards

12th September, 2013 (0 Comments)

Computing magazine PC Pro has revealed the winners of its annual PCPro Excellence Awards 2013, which once again saw Zen Internet named as the Best Broadband Supplier and PlusNet coming in as “Highly Commended“.