Home » UK ISP News Archive » Article Tag: Statistics (2155 Posts)

Articles for Category Tag - Statistics

Broadband ISP Onestream Bemoans Poor OTS Consumer Switching Rate

2nd October, 2024 (6 Comments)

Hampshire-based UK ISP Onestream, which sells broadband packages using Openreach’s national full fibre network, has complained about the poor performance of the new One Touch Switching (OTS) system, which aims to make it easier for consumers to change ISP. But this is currently failing on 56% of requests to join the provider.

Survey Claims UK Internet Users Leave Broadband Routers Open to Hackers

30th September, 2024 (10 Comments)

A new survey of 3,045 UK internet users, which was conducted by Broadband Genie between 1st January and 26th April 2024, has revealed that 89% of respondents have never updated the firmware of their home router and 86% have never changed the device’s administrator password (falling to 72% for those who have never changed their WiFi password).

Gigaclear to Cut Jobs as UK Rural Full Fibre Broadband Build Slows

26th September, 2024 (6 Comments)

Alternative network provider and rural broadband ISP Gigaclear has today revealed that, as part of “planning for the next stage of its development” and a “re-focus on ultra-rural areas“, their current pace of full fibre (FTTP) build will be slowing and that means job losses.

Study Claims UK Broadband Users Lost £98m to Poor Customer Service

26th September, 2024 (8 Comments)

A new survey of 4,101 nationally representative UK adults, which was conducted by Which? in May 2024, has estimated that 950,000 consumers were £89m worse off over the last year due to giving up contacting their broadband provider after a poor experience. The magazine previously named Virgin Media as being the worst ISP for customer service (here and here).

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Ofcom Tells UK Telecoms Adjudicator to Help Fix OTS Broadband ISP Switching

25th September, 2024 (10 Comments)

The UK telecoms regulator, Ofcom, has called on the Telecoms Adjudicator (OTA) to help fix some of the remaining problems (i.e. the matching process) with the new One Touch Switching (OTS) system, which aims to make it easier for consumers to change broadband ISPs, and the related processes adopted by the One Touch Switching Company (TOTSCo).

Rural Full Fibre Broadband ISP Gigaclear Summarises Annual UK Progress

25th September, 2024 (4 Comments)

Alternative network provider Gigaclear, which as of March 2024 has built a gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network to cover 500,000 rural premises (RFS) in England (inc. 100,000 customers), has this week published their annual accounts to the end of 2023 and revealed some key figures for the year.

Vodafone Claim 5G SA Rollout Across UK Road and Rail Worth £3bn to Economy

24th September, 2024 (16 Comments)

Mobile operator Vodafone UK has today claimed, as part of their efforts to build support for a merger with Three UK, that their joint plans for a nationwide roll-out of 5G Standalone (mobile broadband) technology could save regular road users £2bn a year on fuel and boost productivity through remote working on trains by £1bn (GVA) a year.

London Internet Exchange Sees Record Traffic Pass 10Tbps

18th September, 2024 (3 Comments)

The London Internet Exchange (LINX), which handles a key chunk of UK and global data traffic through their switches via around a thousand members (broadband ISPs, mobile operators etc.), has today reported that they set a new peak record for data traffic yesterday when the aggregate total topped 10.69Tbps (Terabits per second).

Virgin Media Warns UK Broadband Users Not to Switch Routers Off at Night

17th September, 2024 (22 Comments)

Broadband ISP Virgin Media (O2) has revealed that 18% of respondents to one of their consumer surveys still “break the golden rule” by switching their Hub (router) off overnight. This might save a tiny bit of electricity, but it may also “prevent overnight software updates” (e.g. router firmware or other devices) from being applied – that could have unintended consequences.

LightSpeed Broadband Open UK FTTP Network to Wholesale

16th September, 2024 (7 Comments)

Network operator and UK ISP LightSpeed Broadband, which claims to have already built their gigabit-capable broadband (FTTP) network to cover 250,000 premises in the East of England and West Midlands, has today opened their network up for use by rival ISPs and businesses via a new wholesale division – LightSpeed Networks.

Internet and UK Telecoms Security Picture

BT Report HUGE Rise in Malicious IP Scanners Across UK Network

12th September, 2024 (4 Comments)

Telecoms and broadband ISP giant BT has today revealed that their UK network is logging 2,000 signals of potential cyber-attacks a second (200 million per day), while malicious scans of online (Internet Protocol) networks and devices have surged by over 1,234% in the last year alone.

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70 Percent of the UK is Now Covered by Full Fibre Broadband

11th September, 2024 (19 Comments)

The latest independent data on national broadband coverage has revealed that 70% of premises across the United Kingdom have now been put within reach of a gigabit-capable Fibre-to-the-Premises (FTTP) network, which is up strongly from 60.54% at the end of last year and 67.68% in July 2024 (these premises are all classed as ‘Ready for Service’).

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Study Claims London SMEs Missing Out on £28bn in Revenue Due to Poor Broadband

10th September, 2024 (5 Comments)

A new survey of 250 business leaders from London’s smaller and medium-sized firms, which was conducted by Censuswide and Development Economics for UK broadband ISP G.Network, has claimed that SMEs are missing out on an estimated £28bn in annual revenue due to “slow and unreliable workplace broadband“.

Report Claims Fixed Wireless Broadband Could Give UK a £4bn Boost

9th September, 2024 (0 Comments)

A new report from the UK Wireless Internet Service Providers Association (UKWISPA), which was put together by Intelligens Consulting, has claimed that fostering greater use and acceptance of the latest innovations in fixed wireless broadband networks by the government could deliver £4bn of “quantifiable impact” in the UK.

Ofcom Study Benchmarks Speeds of UK 4G and 5G Mobile Networks

6th September, 2024 (1 Comment)

The UK telecoms regulator, Ofcom, has today published their 2024 Mobile Matters report, which uses Opensignal’s crowdsourced data (collected between October 2023 and March 2024) to benchmark the performance of UK mobile broadband networks by both technology (2G to 5G), nation and operator choice – including Three UK, O2, Vodafone and EE.

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Communications Ombudsman Report Surge in UK Telecoms Complaints

5th September, 2024 (3 Comments)

The Communications Ombudsman, which is one of the two Ofcom approved Alternative Dispute Resolution (ADR) providers for UK consumers of broadband ISPs, mobile and landline phone operators, has released its complaints data for the first half of 2024 and reported a 54% increase in telecoms cases accepted vs the same time last year.

Ofcom Predict 98 Percent of UK Covered by Gigabit Broadband in May 2027

4th September, 2024 (25 Comments)

The UK telecoms regulator, Ofcom, has today published the third edition of their forecast for Planned Network Deployments, which predicts that full fibre (FTTP) broadband ISP lines are on course to cover 95-96% of all UK properties by May 2027 (29 million premises) – rising to 97-98% for “gigabit-capable” networks (i.e. FTTP and Cable).