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BT & TalkTalk Dispute Leaves Disabled Woman Disconnected

Posted: 10th Jan, 2008 By: MarkJ
Linda Guttridge, a resident of Telford Crescent in Woodley, has been left without a land line and Internet connection since 17th December 2007 because BT and TalkTalk (The Carphone Warehouse) cannot agree who is responsible for rerouting her calls:

She suffers from genetic cerebral tension and uses crutches indoors and a wheelchair outside. The 52-year-old is on disability benefit and depends on her landline and the internet to keep in touch with her family and the voluntary work she does with Guiding UK.

Mrs Guttridge said: “BT dug a hole in the road to do some work. They filled it in and tarmacked it over before it was realised my line had been cut off. Now they tell me they are waiting for someone to come and remove the tarmac before they can repair the line.”

The most frustrating part is the failure of BT and TalkTalk to work out who should be rerouting her calls through her mobile phone. She said: “BT say TalkTalk has to do it and TalkTalk say it’s BT. Meanwhile I am left with just my mobile.” A TalkTalk spokeswoman told the Post yesterday: “We don’t normally divert the calls unless people are experiencing a problem with their landline but I will get that done for Mrs Guttridge.”

Thankfully the Reading Evening Post article reports that the fault should be repaired before the end of this week.
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