PlusNet Removes LLU 'Opt-Out'
Posted: 14th Jun, 2006 By: MarkJ
ADSLGuide reports that PlusNet has removed an 'opt-out' option from its broadband FAQ, which allowed those being moved onto the ISP's LLU platform to have the option of moving back. Typically it's not quite so clear cut as it sounds:
What has happened in the last few days is the the opt-out option has now been removed from the FAQ's that Plusnet maintain. We are told that this is not because opt-outs are being withdrawn, but that the 60,000 customers who potentially could be moved to the LLU service were emailed and the time period for them to reply and say they wanted to opt-out has now expired. We are led to understand that once Plusnet know which exchanges are next on the LLU list, they will add the opt-out back to the FAQ, and email those customers.
Of course out of 60,000 emails, a number are not going to be delivered, or anti-spam measures may mean people do not see the email, so there is a risk of some people being moved onto the alternative network without having had a chance to opt-out or even read what the changes entail.
Roughly 500 people have chosen to take the opt-out option so far.
What has happened in the last few days is the the opt-out option has now been removed from the FAQ's that Plusnet maintain. We are told that this is not because opt-outs are being withdrawn, but that the 60,000 customers who potentially could be moved to the LLU service were emailed and the time period for them to reply and say they wanted to opt-out has now expired. We are led to understand that once Plusnet know which exchanges are next on the LLU list, they will add the opt-out back to the FAQ, and email those customers.
Of course out of 60,000 emails, a number are not going to be delivered, or anti-spam measures may mean people do not see the email, so there is a risk of some people being moved onto the alternative network without having had a chance to opt-out or even read what the changes entail.
Roughly 500 people have chosen to take the opt-out option so far.
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