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BT Cut Euro1Net's Broadband Supply!

Posted: 21st Aug, 2006 By: MarkJ
UK ISP Euro1Net has lost its broadband supply after BT cut its IPStream (ADSL) links with the provider over an unspecified "issue". The problem means that all customers whose domain ends euro1net.com will be without service.

Euro1Net has issued the following statement on its service status page:

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Important announcement

Due to an issue concerning one of our suppliers namely BT, Euro1Net have had it’s IP Stream service cut, which effectively means that all customers whose domain ends euro1net.com will be without service.

Euro1Net is currently looking for a resolution to this issue and will update you in the very near future.

We have a number of options available including if necessary, transferring you over to our Talk & Surf service, or supplying each user a Migration Authorisation code (MAC) and a refund of any unused months.

We are not going out of business; we just have an issue with one particular supplier.

We apologise for the loss of your service and would ask not to telephone our customer Services team as our telephone system is obviously currently overloaded.

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However customers on the related BT IPStream ADSL domain have reported being forwarded to a holding page and issued with the following statement from the operator’s wholesale division:

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Please note that this is not a fault, your broadband service has been re-directed to this webpage by BT Wholesale and you will not be able to navigate your web service beyond this page.

Your current broadband service provider is Advanced Data Services (Europe) Limited (trading as Euro1Net). Advanced Data Services (Europe) Limited (trading as Euro1Net) delivers your service via a BT Wholesale product called IPstream.

BT Wholesale has terminated the IPstream contract provided to Advanced Data Services (Europe) Limited (trading as Euro1Net), due to the non-payment of invoices. As a consequence we have made arrangements to cease your broadband service. This should be completed by Tuesday 5th September 2006, at which time you will be able to order a new service from another Broadband Service Provider of your choice.

You will not be able to order a new broadband service until the cease order on your current service has completed.

If you wish to discuss this matter further or to make a complaint about the loss of service you are experiencing, please contact your Service Provider. You may of course contact Ofcom should you require further advice. Please do not contact BT Wholesale as we will not be able to assist you further. BT Wholesale does sympathise with the situation that you find yourself in but this is a matter between you and the Service Provider who was supplying your broadband service.

----

Some of our readers have long raised concern over the seemingly “too cheap” nature of Euro1Net’s service, although until recently the provider has been reasonably stable. Presently we have no further information, but hope to provide another update in due course.
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