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Windows Vista Users Face Broadband Woes

Posted: 01st Mar, 2007 By: MarkJ
Early adopters of Microsoft's new Windows Vista operating system have run into compatibility problems with the installation discs provided by some broadband ISP's. These are typically designed to simplify the process of setting up a connection, yet many were designed for earlier software and do not work with Vista:

One reader was warned by Virgin Media that it would be "weeks" before its software worked with Vista. Other net service firms have also admitted that the appearance of Vista has caused some hiccups for users.

Many are thought to have suffered the same problem as Swansea-based Rob Evans who found that he could not use his existing Virgin Media account with his new PC from Tesco.

After ringing Virgin for help he was told that Vista support may not be forthcoming for some time.

We warned readers about the dangers of early compatibility problems with Microsoft's new OS, advising consumers to wait at least 6 months before upgrading. Typically it was still bound to be a problem, yet ISP's must share some of the blame for failing to be ready.

We’ve seen sporadic reports from customers of various providers claiming that their ISP does not offer Vista support. The good news is that providers will inevitably have to adapt and the current problems should just be temporary.

The best advice is to enquire with your ISP before upgrading. Even those that do not officially support Vista should still be able to get you connected. Provided you can get online through another method then posting for help on various forums, such as ours, may also yield assistance. More @ BBC News Online.
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