Gio Issues Official Press Release
Posted: 22nd Nov, 2004 By: MarkJ
Following the weekends problems, UK ISP Gio Internet has now issued an official press release regarding its ongoing dispute with Netservices and the effect on ADSL provision:
GioInternet are taking this opportunity to issue an urgent press release with regard to our provision of ADSL services.
This press release is in reference to an ongoing dispute with Netservices, an existing platform provider which affects a percentage of our current ADSL user base.
GioInternet are currently in dispute with this provider and those users affected are identified as having a username@ukadsl account.
Gio Internet have no knowledge of F1Internet and this action has been taken without our knowledge or cooperation. We have not made our customer data available to any third parties except for the purposes of provisioning orders.
Also, Contrary to recent publicity surrounding the trading position of GioInternet, the company continues to trade as normal in the provision of dialup and ADSL services.
Moreover please be advised of the following :-
-If you are unhappy with the manner in which subsequent card payments are taken by F1Internet these should be challenged by contacting your card provider directly.
Correspondingly GioInternet will take the following immediate actions.
- If you have decided to take up the offer with F1Internet you may be due a part refund for any payments taken by them. Rather than contacting your Credit Card company directly please contact us immediately on the following number :- 0871 433 3000 and we will issue an immediate refund back on your account if this is the case.
-From today we intend to suspend billing on your account such that no further payments will be taken by GioInternet until this situation is resolved.
For those users affected please send us an email with your username and customer account details such that we can process any refunds and confirm suspension of billing.
If you should need more detailed information on your account please contact our customer services department as outlined below :-
Customer Support : 0871 433 3000
Email Support : customerservice@giointernet.co.uk
GioInternet would ask for your co-operation in this matter.
Unsurprisingly Gio has remained relatively mute on the more complex aspect of the legal dispute itself.
GioInternet are taking this opportunity to issue an urgent press release with regard to our provision of ADSL services.
This press release is in reference to an ongoing dispute with Netservices, an existing platform provider which affects a percentage of our current ADSL user base.
GioInternet are currently in dispute with this provider and those users affected are identified as having a username@ukadsl account.
Gio Internet have no knowledge of F1Internet and this action has been taken without our knowledge or cooperation. We have not made our customer data available to any third parties except for the purposes of provisioning orders.
Also, Contrary to recent publicity surrounding the trading position of GioInternet, the company continues to trade as normal in the provision of dialup and ADSL services.
Moreover please be advised of the following :-
-If you are unhappy with the manner in which subsequent card payments are taken by F1Internet these should be challenged by contacting your card provider directly.
Correspondingly GioInternet will take the following immediate actions.
- If you have decided to take up the offer with F1Internet you may be due a part refund for any payments taken by them. Rather than contacting your Credit Card company directly please contact us immediately on the following number :- 0871 433 3000 and we will issue an immediate refund back on your account if this is the case.
-From today we intend to suspend billing on your account such that no further payments will be taken by GioInternet until this situation is resolved.
For those users affected please send us an email with your username and customer account details such that we can process any refunds and confirm suspension of billing.
If you should need more detailed information on your account please contact our customer services department as outlined below :-
Customer Support : 0871 433 3000
Email Support : customerservice@giointernet.co.uk
GioInternet would ask for your co-operation in this matter.
Unsurprisingly Gio has remained relatively mute on the more complex aspect of the legal dispute itself.
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