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ISP Patience With Openreach Fades

Posted: 24th May, 2006 By: MarkJ
The number of ISP's and operators lacking confidence in BT's Openreach division is growing, according to Ofcom's latest assessment:

Openreach was set up to ensure that rival telcos and operators get transparent and equal access to BT's phone network after firms complained that BT was abusing its dominant position as both a wholesale and retail provider of telecoms services.

But four months after the creation of Openreach a survey of operators on behalf of Ofcom has found that "few concrete changes" have been introduced although it is accepted that it is still "early days".

The report said: "While most of Openreach's customers appreciate that the pace of change has been such that there were bound to be teething problems, many stressed that the honeymoon period is now ending and that they required significant improvements within the next six to 12 months."


The Register notes that many operators continue to be frustrated by the speed at which Openreach can deliver services, although it's praised for improving local loop unbundling (LLU).
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