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E7even Complaints Top Tiscali's!

Posted: 17th Feb, 2006 By: MarkJ
Tiscali has been overtaken by E7even as the most complained about ISP on our site since the start of 2006 (HERE). It's not a race any provider desires to win and there are no congratulations for being the worst.

Not in three years have we seen a single provider gain enough overall complaints to overtake Tiscali, yet E7's difficulties have become so sever that their impact is now causing serious customer trauma.

Readers may recall that Ofcom itself highlighted the problem back towards the end of January, yet nearly three weeks on and we're receiving more complaints, not less. Promises to resolve the difficulties have steadily turned to farce.

Out of the 15 complaints received this week, which primarily centre around unstable connections, slow speeds and poor to non-existent customer support, we have listed some samples below:

My broadband connection went down on Tuesday for the second time this year. E7even are not responding to emails sent to their technical support and there is no indication that they are aware of the problem from the Network Status web page.

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I have tried on numerous occasions to contact them but just get an answer phone or no response to my E-mails. I have had no connection at all for 5 days, a colleague has had no connection for 4 weeks. Another 2 colleagues have had intermittent connections for up to 10mins before being dropped off. In all cases we are getting no response from technical support, fortunately I took out the technical support contract and phone them on an 0800 number so at least it is costing them for me to ring.

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Since the network 'upgrade' at the end of December, email has been patchy to just not working. Add into this there have been periods of complete loss of connectivity for a few days, it is turning into a disaster.

This has all then been compounded by a complete loss of service since last Monday (10 days ago).
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