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BT Toughens Usage Abuse Stance

Posted: 03rd May, 2006 By: MarkJ
BT is to take a tougher line against broadband customers that exceed their monthly usage limitations, first e-mailing users a warning with an offer to upgrade:

Subscribers of BT's Option 4 package - which costs £29.99 a month and includes a 40 gig limit - will also be warned about their usage.

An insider told El Reg that the changes were being made to help claw back the additional charges BT is forced to pay out by users who exceed their usage limits.

In March, BT began pulling the plug on around 4,000 of its broadband punters because of "excessive usage". The giant telco said these punters - who make up less than 0.2 per cent of the firm's 2.3m broadband users - were consistently hoovering up more than 100 gig each a month.


Much as The Register’s news item points out, BT has already been chasing those making excessive use of the service. The key difference here is that the ISP will be less flexible, issuing warnings earlier on.

It’s unclear whether the “upgrade” aspect of the warnings will be offered as an optional or mandatory (take it or leave) procedure.
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