Home » 

UK ISP News Archives

 » 
Sponsored Links

Biscit Issues V Two One (V21) Service Update

Posted: 18th Oct, 2006 By: MarkJ
The new owner of UK ISP V21, Biscit, has today issued a service update aimed at informing customers of the progress made so far, while at the same time elaborating on a few points of confusion:

Communications service provider (CSP) Biscit today announces that it is making significant progress in upgrading the quality of V21's networks with new servers, and is well on target to completing the overhaul of V21's entire network backbone by the end of the month. Biscit completed the acquisition of V21 (www.v21.co.uk) earlier this month.

Biscit also advises that it has acquired the intellectual property of a billing module from NJP Services enabling it to automate direct debits.

Other updates today include the restoration of services to some 800 customers who parties external to V21 migrated to an ISP called Fast4 at around the time that Biscit completed the acquisition of V21. All have since been returned to V21's networks. Customers who changed their email and Internet settings as a result of a mailing from Fast4 need only reset their original V21 settings to regain service.

Biscit has also cancelled the services of an Indian call centre, which provided front line technical support to V21's customers at 50p a minute. Customers can now call Biscit's London-based customer support teams on the new dedicated 0871 433 3129 number. Calls cost just 10p per minute.

"We're focused on delivering Biscit-quality service to V21 customers in the shortest timeframe," says Hugh Paterson, Biscit's and V21's CEO. "Unfortunately, we're not in the business of providing instant pancake mix, and we thank V21 customers for their patience."

Biscit's phone and voice bundles that compete directly with Carphone Warehouse's Talk Talk offering are now available to V21 customers from V21's websites, as are Biscit's superfast broadband-only packages. There are no minimum contract terms for any new Biscit or V21 broadband customer.

The remark regarding how some of Fast4's newest migrated customers were seemingly forced back to V21 is interesting. Some users complaining about the situation claim to have been users of Fast4 for several months and not since the acquisition.

Meanwhile there has been confusion over Biscit's recent decision to end "minimum contract terms on all residential broadband packages and bundles of V21.co.uk Limited". In its place we've received complaints that users are now being charged roughly £35 for their MAC (Migration Code) and some sort of £70 admin charge to leave. Ouch.
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • UtilityWarehouse £19.99
    Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • NOW £23.00
    Speed 63Mbps, Unlimited
    Gift: None
  • Vodafone £24.00
    Speed 73 - 82Mbps, Unlimited
    Gift: None
  • Shell Energy £24.99
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
 Cheapest Ultrafast Broadband ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Zzoomm £19.95
    Speed: 150Mbps, Unlimited
    Gift: None
  • YouFibre £19.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • BeFibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: £25 Love2Shop Card
Large Availability | Compare More ISPs
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • UtilityWarehouse £19.99
    Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • NOW £23.00
    Speed 63Mbps, Unlimited
    Gift: None
  • Vodafone £24.00
    Speed 73 - 82Mbps, Unlimited
    Gift: None
  • Shell Energy £24.99
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | View All
Cheapest Ultrafast ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Zzoomm £19.95
    Speed: 150Mbps, Unlimited
    Gift: None
  • YouFibre £19.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • BeFibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: £25 Love2Shop Card
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored Links
The Top 20 Category Tags
  1. FTTP (5399)
  2. BT (3490)
  3. Politics (2495)
  4. Openreach (2276)
  5. Business (2225)
  6. Building Digital UK (2215)
  7. FTTC (2039)
  8. Mobile Broadband (1942)
  9. Statistics (1764)
  10. 4G (1640)
  11. Virgin Media (1594)
  12. Ofcom Regulation (1438)
  13. Fibre Optic (1380)
  14. FTTH (1379)
  15. Wireless Internet (1379)
  16. 5G (1216)
  17. Vodafone (1128)
  18. EE (1112)
  19. TalkTalk (927)
  20. O2 (918)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules