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Small Businesses Shun Broadband Voice Services
By: MarkJ - 16 December, 2008 (8:53 AM)

Viatel, a Voice-over-IP (VoIP) specialist, has warned that over half (54%) of small businesses are continuing to shy away from adoption of VoIP due to the limitations of their existing broadband connections. However 95% would still like to adopt the service provided the problems could be resolved.

The survey of 200 SMB's revealed poor call quality, when running over traditional ADSL broadband, to be the biggest issue for 69% of small businesses. In addition 47% believed that a leased line was necessary but would cost too much and thus limit use of such services to bigger businesses.

Viatel correctly points out that small businesses do not need a leased line for VoIP; instead there are plenty of alternatives in the form of un-contended/lower contention ADSL and SDSL solutions. These are more expensive than bog standard links but they're no longer overpriced. ADSL bonding should also be considered.

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