[T-MOBILE] said the claim "unlimited" was directly asterisked to small-print that stated clearly the existence of their fair-use policy. They said it was a policy and not a finite allowance which would have meant further costs applied once it had been used up. They believed the fair use policy only excluded atypical users. They explained that, if a customer exceeded the 3GB per month limit, they would be told to reduce future usage and, if they exceeded the limit again, their network speed might be reduced for 14 days.

T-Mobile said if the customer continued to abuse the fair-use policy, their network speed would be slowed down permanently. They said a slowed down customer could request to upgrade their price plan in order to include a larger data allowance, but this accounted for a very small percentage of their customers and they did not force customers to upgrade if they had breached the fair-use policy.