Over a million British households are spending at least 6 hours setting up or troubleshooting their broadband service, with 1 in 5 users having to contact their ISP at least three times to resolve problems, according to a survey of 1,500 UK broadband users conducted for O2 Broadband by Tickbox.

The survey revealed that issues with connection speeds and customer support ranked highly among user frustrations. It also revealed that customers don’t feel they are being provided with a quality product, with a quarter of Brits being unhappy with their broadband service and one in every eight broadband users admitting that they will be looking to switch provider in the next three to six months:


Interestingly the study also revealed that Brighton is the most broadband-savvy part of the UK, with 2 in 3 requiring no support at all to set up or manage their service. Meanwhile users in Sheffield are statistically the most likely to need help setting up or managing their service.

The most consistently stressed broadband users are in Cardiff with 61% of those questioned admitting to losing their temper, while the most dissatisfied users are in Bristol with nearly a quarter (24%) planning to change provider in the next 3-6 months.