BTOpenworld Locates Dialup Fault
Posted: 28th Jan, 2004 By: MarkJ
UK ISP BTOpenworld claims to have finally located and resolved the true fault responsible for causing widespread email and website problems among its dialup customers last week:
According to BT, the serious network problem - which it estimates could have affected up to 20,000 customers was caused by a fault on the dial-up unmetered network between BT Wholesale and ISP BT Openworld.
The fault affected transactions requiring large packets of data, such as accessing longer emails with graphics or accessing online banking sites. The packets were becoming truncated and unreadable at the BT Openworld gateway.
According to BT, its "hit team" has identified and removed a software fault with routers that sit on the BT Openworld gateway and, although there is still work going on behind-the-scenes, the problem is now fixed for customers.
The ISP had originally claimed that the difficulties were caused by planned engineering work, yet clearly this was not the case and the issue had been ongoing for longer than believed. More @ Web-User.
According to BT, the serious network problem - which it estimates could have affected up to 20,000 customers was caused by a fault on the dial-up unmetered network between BT Wholesale and ISP BT Openworld.
The fault affected transactions requiring large packets of data, such as accessing longer emails with graphics or accessing online banking sites. The packets were becoming truncated and unreadable at the BT Openworld gateway.
According to BT, its "hit team" has identified and removed a software fault with routers that sit on the BT Openworld gateway and, although there is still work going on behind-the-scenes, the problem is now fixed for customers.
The ISP had originally claimed that the difficulties were caused by planned engineering work, yet clearly this was not the case and the issue had been ongoing for longer than believed. More @ Web-User.
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
150,000+ Customers | View More ISPs
Cheapest ISPs for 100Mbps+
Modest Availability | View More ISPs
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
Large Availability | View All
Cheapest ISPs for 100Mbps+
Large Availability | View All
Helpful ISP Guides and Tips
Sponsored Links
The Top 15 Category Tags
- FTTP (7427)
- BT (4075)
- Politics (3313)
- Business (3049)
- Openreach (2887)
- Mobile Broadband (2774)
- Building Digital UK (2636)
- 4G (2346)
- Statistics (2315)
- Virgin Media (2235)
- FTTC (2177)
- 5G (2038)
- Ofcom Regulation (1934)
- Fibre Optic (1724)
- Wireless Internet (1673)
Sponsored
Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules