Andrews & Arnold (AAISP) Reviews

Switched from Zen 6 months ago due to slowdowns that were always blamed on my hardware, had slowdowns with their fritzbox as well. Switched to AAISP, slow speeds are now a thing of the past. Had an openreach issue with the local cabinet for a few weeks, they kept me up to date regularly. I have rung them a couple of times, every support person i've spoken to has been great, no scripts at all. Not the cheapest but certainly the best. Would recommend to everyone.

Moving to AAISP is akin from going from a Sopwith Camel to the Starship Enterprise!

The sales and support responses blow their competitors out of the water. They are interested, knowledgeable, and have a ‘can do’ attitude.

The customer portal is superb. Every metric, detail, and control possible is shown – it is clearly apparent that they have spent a lot of time and effort developing this.

The quality of the connection their end is very good - no evening congestion.

The Quality Monitoring system is simply brilliant. You can gain a fantastic live insight into exactly how your line is performing and fix it.

I have just migrated a backup ADSL and copper line to AAISP and ported the landline number to VOIP. A simple and straightforward process. Place an order. I had to simply watch the logs, and it all progressed perfectly.
Update July 2023 - Also now have an additional SoHo::1 FTTP 1000/115 + Firebrick; limitless options and perfect connections!

I would recommend AAISP to anyone. Their support and sales will tailor their approach to your knowledge level and demands, whether you are a ‘Plug and Play’ user, or a ‘Master Geek’, or anywhere in between.

Finally, they have not joined ‘the race to the bottom’, in trying to re-contract you (with mid-contract price rises) all the time.

Well done AAISP - the best move I have ever made!

I've been with AAISP for over 15 years now and have recently upgraded from FTTC to (Cityfibre) FTTP (160Mbits/sec).

I was kept well informed during the upgrade and Cityfibre arrived when expected to install the connection. The upgrade went smoothly with the connection immediately switching from FTTC as soon as I connected via the FTTP ONT.

AAISP are slightly more expensive but you get what you pay for. I have never had an issue with the service and any queries have been dealt with promptly and efficiently.

Have been with Andrews and Arnold for more than 15 years and I highly recommend them. Originally moved to them as I needed IPv6 and I added our telephony later.

Soon after Openreach fibred up our telegraph poles I applied to upgrade to FTTP. Everything from the AAISP side was smooth, painless and reliable as ever. Openreach did miss a couple of installation appointments but, plus ca change.

Been with A&A for 18 years at four different addresses. Absolutely satisfied and never been tempted to change. Great service from people who know what they're doing. Just upgraded from 40/10 FTTC to 300/50 FTTP. Their handling of the upgrade and liaising with Openreach was exemplary and completed on schedule with no problems, despite Openreach having to dig up the paving to run the fibre to the house. They even replaced a cracked paving slab with a new one. Service worked flawlessly out of the box and actually costs less each month than the old copper line.
Could not be better. Highly recommended.

I have been with A&A for the past 5 years and recently upgraded to FTTP. Nothing to report - it just works as advertised.

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Have been with A&A for years now and always get great customer service. The staff are well trained and friendly, and very knowledgeable. Almost never have a fault with the broadband and virtually guaranteed the offered speeds due to lack of contention in the backend infrastructure.

Having the extra techy features is also very useful for me personally.

At first I was a bit reluctant to move to AAISP since it is significantly more expensive than other internet providers in the area.

However, I thought I would give it a go anyway as it came highly reccomended. I guess just because something is expensive it doesn't mean its not good value for money! This is by far the best ISP service I have ever had. When something goes wrong (which will inevitably happen at some point no matter which ISP you are with) you have instant support available and issues are solved nearly as fast as their internet speeds! It almost feels like you have 1:1 support available.

AAISP loves to keep their customers informed of what is going on at all times which is fantastic!

Would absolutely recommend!

Just a quick note to praise AAISP for my recent smooth changeover to FTTP.
Been with them for about 8 years, starting with FTTC installation.Always able to be contacted during a working day for any concerns etc, the ability to view the Control Pages is very useful although I have never experienced any "early evening slowdowns" , like Virgin for example with their rude overseas call centres, a couple of ISP's before.
Just like all ISP's should be , although slightly more expensive