Aquiss Reviews

We have been with Aquiss for over 6 years, when we moved to FTTC service and wanted some advanced (at the time) capabilities like IPv6 and have never regretted it. We recently upgraded to FTTP, which Aquiss managed really well with OpenReach (for the physical install, even with COVID around) and are now enjoying continued great reliability and fast speeds at a fair price.

Their service, technical knowledge and support is exemplary, including many times having support directly from their MD, and all questions are handled quickly and comprehensively, even on low priority requests! Over the years, we have grown to know many of the people working there and it is obviously a great team! We also have some hosting via Aquiss which all runs extremely smoothly.

I would have no hesitation in recommending them to others wanting a reliable and customer-centric provider that excels in both the service itself and their support and customer service.

I've only previously used the usual suspects when it comes to Broadband, so using Aquiss really was like a breath of fresh air. I moved house and broadband provider and inherited a bespoke wired broadband configuration + plates of ethernet spaghetti all over the shop that wasn't working. This was sorted out really promptly by Aquiss. They somehow got BT Openreach to visit the property the next day (Saturday) to sort out the line synchronisation and also spotted the mistake I was making changing the name on the router. During this process it was obvious that I was dealing with people who knew what they were talking about and not some poor sod in a call centre reading from a script. I dread to think how many lines of support I would have gone through with Plusnet et al to get this sorted plus all the phone time and stress this would have entailed.

I have signed up for Aquiss after reading good reviews on quality of service and customer services. I have to say communication was pretty good. The Setup was quick and straightforward. So far we only had one outage and Aquiss kept the status of resolution updated through twitter. The only reason I give 4 stars is because I was hoping Aquiss would be competitive and offer more speed options sooner and it would be possible to upgrade to higher tarriffs without hassle. However, as oppose to my mobile provider or other providers I had in the past it requires a new contract. Really hope that Aquiss follows it's competitors and offers 300/500/900 packages very soon.

Our previous ISP did not provide FTTP so I checked out all the ones listed on the OpenReach web site, I even had a spreadsheet to compare them. Unfortunately I could not find FTTP prices for a few (including BT) but I compared all the rest and Aquiss was very competetive. I was also concerned as the step from copper to fibre was a bit daunting as we needed to underground our supply and we are in a very rural area (no mobile reception) but Martin from Aquiss provided loads of help and support. Aquiss even helped with advice on suitable routers as we needed to replace an old one.
The installation from OpenReach was brilliant, largely due to the engineer (thanks Alex) and communication with Aquiss was seamless so everything went smoothly and quickly.
Fortunately I had purchased the router in good time and had it set up and ready to connect to the ONT. This is useful to know as OpenReach have to test the connection. The speed was exactly what we had signed up for.
Since then, speed has been perfect and meets all our needs.
Good communication regarding accounts - everything is extremely clear.
I look forward to the future without copper and Aquiss are developing the relevant services.

Signed up and went live today. Not as cheap as BT but the customer service is truly excellent. No waiting in cues. Martin and the team are very knowledgable and are never too busy to speak about issues and chat. Only short 12 month contract. I’d rather pay the extra for the outstanding service. Can’t recommend enough

Was told by a fellow villager that he had gone with this company.
SO GLAD I listened to him.

Every email sent is answered without delay, and when there was a slight issue someone ( the Operation manger) was on the phone to speak to me personally.

In the current crisis they exculpated my order (I'm an NHS worker) and ensured it was done on time.

Warning, you will need a router because if you have a BT router it will not reprogram for this company.

Best fttp provider in the uk, knowledgeable, helpful and consistent!

Transfer went totally smoothly - no issues and minimal disruption.

Speed now doubled to that provided to by BT, on the same line and same infrastructure.

On talking to Martin, he clearly knows his stuff technically, and if anything should go wrong in the future, I have no doubt that it will be dealt with swiftly.

I've been with Aquiss for several years - all trouble free so far. They were super helpful when I switched provider. The few questions I have needed to ask have been answered promptly. A very fast line for this rural area.
Mostly I just forget about it - which is the best thing can I say :)

Brilliant company providing an excellent service. Fast, stable & reliable FTTP broadband. Been with them approx 4 months & initially I had a few questions which they've always been very quick to respond to & more than helpful. So all in all very pleased & very good value for money indeed.