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Posted: 03rd Jan, 2014    By: gibbin
I have been with BT since moving back to the UK in 2006. Over this period I have had several problems, they have been resolved until now. Two weeks ago my home hub kept dropping the broadband signal, I use BTs preferred method and go online help I get connected to India, they do a test and send me a new home hub. It has been installed now for three days, it has dropped out once on the 1st day, three times day two and today four times.

I speak to someone in India online, who tells me I have to have a BT engineer to my property for them to check their equipment, if the engineer finds that it is damaged within the house I face footing the call out fee of £129.99 plus any repair costs. There are no bare wires in the property, only the boxes that BT installed, none have ever been touched.

I ring cancellations who tell me I am still in contract, as I took BT Sport as a free to BT Broadband customers option, they then transfer the call again and put me onto an engineer request operative. He checks in depth and tells me the broadband has dropped out 5 times yesterday 7 times the day before and currently 7 times today. He is sending yet another home hub out to me. If this doesn't work then I will have to find the email address for the CEO of BT.

So After over 2 hours on the phone plus 40 + minutes online I end up speaking to someone in India, regarding a BRITISH company supplying BRITISH people with a BRITISH product.

The customer service is a total disgrace, the whole echelon of management need to go on a basic "how to treat Customers fairly" course, they haven't a clue.



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