PlusNet Reviews

PlusNet are a value operator. Its obvious that you will get what you pay for in most situations. I'm on their 60GB broadband for under £9.00 a month which is not a bad price. I use this service for e-mails, surfing, downloading and mainly gaming. The quality (ping) of the line is top notch in that respect. The reliability of the connection (my own personal experience) has been excellent.

The router, a Thompson model, I did replace with a much better model and the speed of the line could be better but I am aware that there is a lot of distance and housing between the local BT exchange and myself. However in the two years I have been with PlusNet my download speed has increased by 1/3rd and my upload speed has tripled. So I'm not displeased.

Customer service whether I've spoken to them on the phone or via the forums on their website has been helpful. I have suffered truly horrible customer service before (TalkTalk) so PlusNet are a vastly better option. Having someone based in the UK and able to understand you when describing a problem can't be underestimated.

I am overall very satisfied with the end result and will continue to be customer for a third year running I would imagine.

I've been a customer for a number of years (with a gap after one house move, so as a 'continuous period' the last 2 years).

I've just recently moved again, and been very happy with the way PN staff handled things. My phone line rental is with XYZ (no need to promote them, charge me under 7 quid a month) and I left one place in mid-December (then stayed at my sister's home for a month) and moved into this property in late January.

Phone company got my line enabled on 27/01 but only told me on 30/01. PN were told line was live and the new phone number (I am 30+ miles from old home) and expected it to be live by 08/02. Luckily Openreach must have had someone at the exchange for other work and my line was active from 5pm 01/02.

Connection has settled down at 10+ Mbps and with their policy not to count downloads between 0000 and 0800 I have been 'catching up' with things from iPlayer and have about 40 GB allowance to use up in next 4 days (during the day) so think I will try out Netflix to see how well streaming works with the extra speed (about 8x my speed in rural area, but outside PN's control - down to length of line).

I keep all services separate from ISPs because I use more than one (have Three dongle and for fixed lines, usually have 1 fixed IP and 1 dynamic... waiting for ISPs to make offers of free installation since BT Openreach is planning that soon). I host 100+ domains for clients and myself, so don't touch ISP services for e-mail and webspace.

Great value from PN - costing me under a tenner a month because of their commission scheme - only need to recommend them to a few more users and my connection will be free each month, or they'll send me cash if I get a couple of dozen more!!

I had high expectations having read favourable reviews

I have been a broadband user (ADSL) for around 10 years now and can confirm Plusnet have given me the worst performing connection I have ever had from any supplier

I have done several speedtests and my download speed is around 1.3mbps and my upload is single figures. According to speedtest.net it is a Grade F and worse than around 96% of the UK population

When I have raised concerns with Plusnet, their standard response is that it still in excess of the offical 1mbps estimate from BT. The fact that it is worse than any other connection I have had is of no consequence

I did pay an extra £5 per month for an add on that is supposed to give me priority but I noticed no difference and cancelled it after a couple of months

They also raised call charges during the contract which I find unethical and unacceptable

As for their customer service, the positives are that they are UK based and usually reply very promptly

The negative is that in my experience, they rarely address the query first time and are quicker to provide a standard response

Thankfully, I only have until April to go and then will gladly dump them and never look back!

In my opinion, plusnet can not be beaten in quality of internet service. Even better is the fact the helpdesk is located right here in Great Britain. Giving us a friendly, understandable English speaking person at the other end of the telephone line. Please tell them I referred/recommended you, my username is craigr001. Top quality supplier. Certainly do recommend.

Plus net have terminated my contract twice now. once was at my request which was later stopped but they failed to stop it. This was finally sorted but took about 3 days of no service. Then last week i started to get emails about my service being terminated in 7 days. I contacted them and was told this was done in error and they will cancel the cancelation. Today is 7 days later and my phone and internet went off. I called again and found out that they didn't stock the cancelation as they said they had and now they have to wait till the termination order is complete so they can set me up a new account which will take unto 2 WEEKS. So i asked to speak tot he complaints team as was told i need to write them an email. Idiots they have just cut me off how do i send them an email? Now i have a massive problem as i work from home and rely on the internet for work.

Awful service with cray fees if you go over your usage limit.

Plusnet have just cut me off without warning. The reason is I want to spend more than £75 a month with them - every month. I thought that would be good business but no, a limit is a limit. Funny, that ever since I took out a contract with them they were happy to take up to £115 every month but have now changed their policy. Its not something you would expect - that an award winning provider - does not want your money?

Now I have no means to call abroad to family who are having serious problems or make business calls without resorting to paying for through the nose mobile phone costs.

Poor business sense. Yes their costomer service rep was excellent and tried everything to solve the problem. However, no one is there on a weekend that has any power to rectify these issues. Seriously not 24/7 phone or broadband help. Still I discovered too that banks don't do 24/7 direct debits either. Modern living!

As a broadband provider I would recommend them due to their patience in dealing with some BT inadequacies when I changed over and any technical problems but they are not phone providers really IMHO.

I've been with PlusNet now for just over 10 months since moving to from Warrington to Shropshire. Originally in Warrington I was on Virgin Media and then I moved to Ludlow.

Unfortunately I have to give the speed a rating of 2 and that isn't because PlusNet are actually bad it's just a massive let down when you come from a house worth £60,000 in Warrington with a Virgin broadband connection at 50mbps to a house in Ludlow probably worth nearly £500,000 (we don't actually know the price because it's housing association, but judging by other houses in the area we're probably not far out), and we go down to 2mbps broadband service, but that is down to BT not bothering to invest in FTTH sooner and trying to patch up it's copper wire as best it can.

I do PC repair in this area though, and I've given PlusNet a 2 because I've seen worse speeds here from BT, I have seen better speeds though from TalkTalk for this area, but am a bit dubious about going over to them after the numerous times TalkTalk have been in the news and featured on BBC's Watchdog.

I give their support 10 out of 10 because recently I discovered there had been billing errors and that I was being overcharged for my internet due to their system error. I left them a support ticket and within a couple of hours they'd phoned me and sorted it all out, and this included a refund of the error from previous months that I hadn't even noticed, which I was very surprised at because I thought I'd have lost the previous months over payments due to not noticing the error.

Value - I can only give them 9 on this because price wise TalkTalk's current offer does appear to beat PlusNet by a couple of £1 - PlusNet - £11.49 per month 40Gb internet + £11.99 per month line rental/phone where as TalkTalk - £10 per month uncapped internet + £9.50 line rental (if 12 months paid up front), but PlusNet do allow a one month rolling contract, where as TalkTalk tie you into a 12 month contract so if something better comes along (like FTTC) your stuck for 12 months. Also TalkTalk's offer is only valid up until the end of November where as PlusNet's offer appears to be ongoing.

Bought 40mb fibre optic connection 1 month ago. First 36hrs running at 35mb, excellent was only qoted 32mb by sales however since then and upto now speed dropped to 25mb and lower due to traffic, rang support and answer is nothing wrong item bought was up to 40mb. What they didnt tell me is that either bt or plusnet themselves have my line configured to only allow 25985kbps. so my grouch is that plusnet could be misleading some customers about available speed and in my instance 40mb is unobtainable, consumer protection agree

must add rang bt for info on buying their eqivalent,identical speed wise and they quote speed of 37mb for my line through them

love the service im on buisness option 3 with phone combined no grumblems .
good honest b/b
even get decent speeds all day exept from their 7-12 but thats no harm it doesnt slow down browsing or game play and streams well too

thanks