uno Reviews

This, relatively cheap, LLU product does what it says on the tin. Decent speeds, unshaped unlimited traffic, and reliable(barring any of the irritating problems that can happen to any ADSL connection from time to time).

Support has been prompt and helpful when I've needed it.


Will certainly consider Xilo when I hopefully switch to FTTC in the future.

I had many different ISP since 1999...

Our area became enabled for ADSL in 2005 (late I know) I started with various other ISPs... speed started of well, and the 2 I had in this time the customer service was terrible..

Anyhow moved house and still in ADSL only area (still cannot get FTTC yet!) but... end of 2010 I found this site and decided to go with Xilo.

Nice smooth setup, nice quick speed, good ping, solid connection, friendly people, fast response...

Still here in August 2012 still cannot get anything but ADSL even though the rest of our village can and I am between areas from the exchange who can get FTTC don't get me started..

All I can say is I am glad I chose Xilo back then as to this day I still get a good 7mb out of my connection at all times, no downtime, no messing with the traffic... Just a good honest solid connection I rely on.

I have already told Xilo I will go with them as soon as I can get FTTC.

Need something reliable and fast then Xilo will not let you down and on the very odd occasion you need support they are very helpful and listen to you..

Despite offers from other providers I am sticking with Xilo right now as I am more than happy!

Thanks Xilo!!!

Xilo really is the UK's Number 1 ISP!

Last point maybe it costs a little more than what is on offer BUT you pay for what you get! I'd rather pay a little more to get a whole lot more!

On leaving for a cheaper provider to mainly save some money for a provider that offered a similar service for under half the cost, I found out the reality of such offers.

Sky was half the price for half the level of competence (if any at all) and service (well, didn't get any of that now).

I ran back with open arms and begged to come back much like Oliver Twist who wanted more food.

The guys at xilo were happy to help and got mending the bodge up that sky had caused. Took a little while to get my service back on as sky had moved me to their broken equipment but i had service back on the day which I was advised and it all worked, yes, both phone and broadband.

Price was the only factor but now its clear to see that you if pay peanuts, you get nothing, not even monkeys. I would love to pay less than a tenner but i need to know that the quality and support is there, which it is but do wish it was a little longer per day so i don't have to worry about my naps!
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Been a Xilo client for a couple of years years now.

I don't know if its my local exchange/cabling or not.

But recently i get frequent disconnects at peak times.

Every night at approx 18:00 i get disconnected.
It settles after an hour or so.

This can occur a lot later at approx 2:00 am as well.

Tonight i am totally disconnected for hours so i am using a broadband dongle to write this review.

Support never answers until after 9 or 10 am. So i am stuck until then.

I used to like Xilo a lot, but am starting to worry.

Anyone else experiencing similair issues?

Easily the best ISP I've ever used, although Gofast were very good also.

Every time I contact customer services I get a competent, technically aware individual that's keen to help. They always seem to come up with the goods too, I couldn't be happier with them, except maybe on the price. It's OK but I'd really like to be getting more than a 50GB limit for the money, it's just not enough these days. Hence the 7/10 for value.

Standard extras like fixed IPs is great too. I wouldn't hesitate to recommend them.

Edit; after seeing these comments they contacted me and switched me to a package that is till capped at 50GB but is unmetered off peak....and is cheaper! Well done Xilo, 9/10 now. :)

After nearly 15 years with Demon using dial-up and ADSL we decided to part company due to horrendously slow speeds and a worsening quality of service. After a few weeks of researching other ISPs, reading reviews and ploughing through ISPs' own sites we plumped for XILO.

The move went smoothly with around 2 hours actual 'downtime' and immediately we noticed that our speeds were up over three-fold (we were occasionally getting less than 1Mbps with Demon on an 8Mbps package with an average speed c.2Mbps). A couple of days later we notice that speed had dropped and contacted XILO. A ticket was raised and for the next few days things were monitored with regular contact from the company. Four weeks on and we have a steady downstream speed of around 5.7Mbps and we have even reached 7Mbps on a number of occasions.

We haven't got a 'quick' line at the moment (2.7km from exchange over old copper) so we are more than happy with the speed, especially compared to Demon. And the service has been excellent. We also have more Webspace than previously. The cost is slightly more but for the solid support and speed I'm quite happy to accept that.

So, I have been with Xilo for about half a year now, primarily because of the excellent reviews here (and the monthly rolling contract).

Last Friday evening, the connection dropped - line sync was ok, but no internet connection.
I went away over the weekend, but Sunday night, there was still no service.
Of course, you can't call Xilo on a Sunday. Now you can't email Xilo either, but have to raise a ticket via the website. This is easier said than done without internet!
In the end, I managed to raise a ticket using my phone. The reply came on Monday at 3am from Matt "do you have any error logs, we can't see any log in attempts".
(I had done the whole reset modem, reset to factory defaults, try a different modem, start afresh procedure).
I had nothing much to give them, so the fault was "elevated" on Monday morning. Monday evening the service came back without any warning.
Checking with Xilo, they replied "The supplier [presumably C&W] reports it has been fixed but has not advised of what the fault was".
This is the second time this kind of scenario happened within five months, the other time it fixed itself after about 12 hours without raising a ticket.

Now, where does that leave we with my opinion of Xilo:
The speed of the service is definitely excellent, much better than my Zen contract of 2010.
Availability is also great, unlike Virgin 2011 (which would sometimes take hours to do the simplest things, very much reminiscent of network overload).
I'm not so sure about the support. The fact that you have to raise a ticket is cumbersome when it concerns a broadband fault. I am also concerned about the relationship between Xilo and its wholeseller. I believe Xilo should be in a position to receive proper communication on faults. Then again, responses at 3am, and not having to go through the whole "have you turned it off and on again" procedure is quite refreshing (particularly after Virgin!), so it's not all bad.

The Pro16 is a service really quite good for the money, and they recently have started offering Be/O2 broadband at prices lower than Be as well, which looks very tempting.

All in all, I suppose for that price you probably can't expect flawless support, but still, I think there is room for improvement.
Compared to Virgin, I am very impressed how smoothly and quickly the service works, although it's officially less than a third of Virgin's "speed". In real terms, Xilo's service seems much quicker, with the exception of downloading large files of course.

I've been with Xilo a few years now, what can I say they are absolutely brilliant! Speeds are so much better than my previous ISP (using the same BT line) and the customer service really is second to none.

Usage allowance is excellent when compared to a lot of ISPs with a good choice on packages and options.

100% recommended!

I live in a rural area miles from an exchange and all the neighbours have BT broadband. I am consistently getting speeds double to theirs! I never thought I would be able to use iPlayer without that frustrating spinning circle appearing every few minutes, but now I can!

The broadband seems a little pricey, but definitely worth it. Great customer service and the control panel is easy to use and helps you keep track of your usage. I am on an Office package meaning every weekday evening after 8 and all weekend don't count towards your limit, which is great because that's usually when the really intensive surfing is done.

I would recommend them to anyone, but especially those far from an exchange.

Online user support tool is brilliant, the speed of the connection is rapid
and so far I am not regretting switching to UNO one bit. Would definitely
recommend the ISP to all my friends and family. First class service.