uno Reviews

Have had problems with reconnects and instability using HomePro16.

Had two tickets for support with Matt. He advised first time on new equipment and second time on calling out BT engineer. I submitted stats from router and lots of description of what was happening. This is the first time an ISP has looked properly at the quality of the service received at the customers end.

I must say that support been a fantastic on this. Getting the right equipment and optimising everything is so important and Matt's advice has been extremely helpful and successful. There is no quick fix to these things and it takes tenacity to get there.

Xilo provide a lot of support all at a very competitive price.

withdrawn.

Been with Xilo for 8 months on the Pro Office product and just left.

They're not bad at all - Matt and Tom are pretty good tech support; the speed isn't too bad, but the underlying infrastructure needs work.

I joined them from Plusnet who were throttling my line down to useless levels, and in that regard Xilo have been far superior - unmetered and unthrottled is mandatory as far as I'm concerned and they were true to their word. However, the C&W LLU hardware on which their products are based is shoddy. From the moment I joined them my sync speeds dropped 25% and I'd get disconnected every time the phone rang. Matt and Tom worked hard with me to diagnose the problem and it went back and forth to C&W for about a month - ultimately with no fix, despite it being reproducible. I guess with BT, C&W and Xilo in the mix, nobody was prepared to step up and take responsibility. Add in a few (occasional) network issues within Xilo's own network and it's been acceptable but nothing outstanding.

Today I've migrated to Be who also do an unmetered, unthrottled product for roughly the same money, but based on BT infrastructure. The sync speeds are up 25% and I now can longer reproduce the disconnection problem. For me, that confirms C&W's hardware in the Exchange is the fault. Hopefully this will be a long term improvement...

In summary, I'd recommend Xilo, but be wary of the C&W LLU infrastructure which various online forum discussions highlight as being under-par. 5/10 for 'services' purely because I didn't use anything other than pure connectivity. 8/10 for support because they're helpful, but ultimately didn't resolve my issue. 7/10 for 'speed' because it's the same at all times of day, but 25% slower than it could be. 7/10 for 'value' because £24/mth isn't the cheapest product of this kind out there.

Just migrated to Xilo from Tiscali which has become talk talk and increased prices as well as continuing its awful customer service. Once I finally extracted a MAC from Tiscali the migration to Xilo was seamless. I received clear and complete login details immediately I ordered. This allowed me to set up a spare modem router in advance of the switch to Xilo, which happened on the day specified. So I could return home, plug in spare router and presto, a great connection!

My modem reports the same speed (Right now 7456 kbps) but the actual experienced browsing speed is at least doubled. (I am several miles from the exchange.)

I chose the 5gb package. After 4 days the usage meter revealed that I would easily exceed that, (we have 4 PC's) so I requested a shift to the Home 25 package. This happened within 48 hours, all done by E mail on a support ticket by the fabled Matt. Brilliant service. Great my xilo interface. I'm just about to migrate my Mum as well, the standard fixed IP will make it easy for us to maintain her PC remotely.

I have just transferred form FAST were I was getting an average speed of 8Mb and was told this is the best I could expect from my line. How wrong Xilo are providing an average of 14mb nearly double!
Early days yet and will post if things change
Thanks Xilo, I now seem to be getting the product I am paying for

We've been with Xilo for a month now and are very satisfied with the service. The move to LLU has improved our line speed in spite of our distance from the exchange. But what is most unusual is the helpfulness of the support and customer service. When I requested to release my domain name from Madasafish, it happened so quickly that my Xilo broadband had not even started yet, leaving me without email to my domain name. I contacted Xilo, who were happy to let me start hosting my domain name with them 2 weeks prior to my broadband switch over. I have also benefitted from Xilo's cPanel interface, which is far better than with my previous supplier. I now enjoy unlimited broadband each month for only a couple of extra quid. Hence I consider this to be a vast improvement in value for money.

We have been with Xilo for a few months now after a disastrous spell with Plusnet. I have been with a few broadband suppliers over the years, and Xilo have provided the best service out of all of them. They've been very helpful with getting a BT line fault fixed when BT were driving me nuts.

Have been with Xilo on their 16mb llu service for 6 weeks now, after a year of misery with O2. I am over a mile from my telephone exchange, and my wiring is far from modern. But Xilo give me very decent speeds, and my connection is blissfully dependable. They made me feel welcome and any queries I have,are answered speedily.

They are top notch all the way!

ONE YEAR ON TO THE DAY:
The service has remained exceptional, and would not dream of going anywhere else, looking forward to another year with XILO and hopefully will be on their FTTC service this time next year.

I've waited a couple of weeks so that I could be objective before writing this review.

I do have a few gripes with Xilo.

Things went swimmingly well in the early days. However, when I needed to make a support call, there were times when getting through took longer than was expected (based on the perceptions of a service led ISP).

Once through, I invariably came away from a call feeling rather like the buck had been passed from Xilo to the manufacturer of my router, or to my Exchange Host or to BT. Problems never seemed cured by Xilo.

In September, I took the view that my problems were never going to be fixed by Xilo and I that wouldn't fare any worse with BT Business. After all, it would be their router using their broadband over their line. No buckpassing excuses.

The most irritating bugbear I have - petty to some I know - is that Xilo's billing system is rather biased towards them. I joined two thirds the way through a month. The initial invoice was pro-rated. The leaving invoice was for the a whole month (1-31 October) even through a Mac Code, and therefore notice, was requested on 22 September. 30 days notice should have meant that I was to be billed to 22 October. But alas no, Xilo insisted on billing to the end of the October. As I say, it's petty, but a little fairness would go a long way.

All I would say is that one man's meat is another man's poison. It didn't work out for me and I'm quite happy with my decision to take my chances with BT Business (note it's not residential) Broadband.

Switched from dare I say it "Orange Home" to Xilo onto the £19.99/month package to offer increased upload speed (My Exchange only serves 200 people so no chance of Fibre here!)

Orange was fine to use during the day, but as soon as it got to after 4pm or anytime at the weekend speed would drop from 3.4MBPS to anything between 200-500k

Now with Xilo (Or Uno as my IP reports) and after the line rebalancing I am still getting 3.4MBPS, but this does not drop off at all. It did to start with but I am told that my line had to "Re Train" as I was switching to a business product.

Also, very pleased that I can now get 0.7MBPS Upload compared to the 0.36MBPS I was getting with Orange.

Support is also English, compared to Orange's which isn't, and seem to be helpful. I've only ever called them, rather than dealt out of phone hours.

Ping Times are usually between 35-40MS on speedtest servers, although turning interleaving off did reduce this to 20MS but I think the speed dropped slightly so I turned it back on.

So far, so good anyway. 15GB doesn't sound like a lot of usage, but it is only counted during 8am-8pm Mon-Fri on the package i'm on and I don't think I will go over that.

Only 1 month in, but thought I would review. If anything changes I will make sure that this is updated.