uno Reviews

I had been with my old ISP for many many years and although initially the speeds were acceptable, more recently they had seriously declined, since being bought by another telco, to the point of less than 1Mbps in the evenings. Their technical support were unable to increase the speed, despite numerous calls and emails to them! I'm on a non-LLU exchange so didn't really expect to get much of a speed increase, no matter which ISP I went with, especially as a local friend gets similar speeds with a different ISP; however, I decided to give XILO a go, after seeing reviews on here. The fact that I could try it without a long-term contract (month at a time) was attractive, as if not satisfied I could move. My trepidation was unfounded though, as XILO have proved to be an absolutely brilliant ISP. To start with, I had a few questions before migrating, so I emailed XILO technical support and to my surprise I received replies extremely fast, often within minutes of submitting! The migration to XILO went extremely smoothly, with my existing ISP providing the MAC code within minutes of requesting and XILO completing the migration on the date promised. I am on a 8Mbps exchange. I'm writing this review in the evening and my present sync speed is 7552 kbps, with a download speed of 5816 kbps. Compared to evening download speeds of less than 1000 kbps I was getting with my old ISP, that is a remarkable increase. XILO control panel is very good, clearly showing bandwidth usage on monthly and daily graphs. I opted for a 50Gb/month package, as it was the same price as my old ISP was charging, I have found it to be more than enough and I'm quite a heavy user.

Keep up the good work XILO :)

Had to register with ispreview to make a few comments about how delighted I am with Xilo. From day one everything has been perfect and can higly recommend. The support is second to none and is often dealt with almost instantly when an enquiry is made via email or ticket. I have had no problems at all so far, but the feeling you get is if and when i problem occurs it will be dealt with quickly and professionally. I have nothing but good things to say about xilo, and its a refreshing change to have an isp that makes you feel like your an important customer.I am not in a very good location for excelent speeds, but the speeds I do manage are now very stable and so far "un capped" or "throttled" in any way. After bad experiences with BT (nightmare), and Titanadsl (went downhill after switching me to vispa), its great to feel like I have an isp that I can trust again.
Keep up the good work :)

I live in a village which does not have access to any LLU or cable services.
I have tried 3 or 4 ISPs in the last few years and all have been a disappointment, especially O2 Access. So when my 12 month tie in was up I got my MAC and had a look around.
I had not heard of Xilo but decided to give them a go as they had a monthly contract and got good reviews.
I am so glad I did try them.
The transfer process was seamless.
For the first time in years I am able to watch streaming services such as iPlayer or Skyplayer without any buffering mid program.
My speeds are a constant 5Mb+ down and 30ms ping.
They have great online tools so you can see your daily usage.
The support team are extremely fast to reply to any questions and seem to know what they are talking about.
I am paying a little more for my service than I was with O2 but with broadband over IPStream it seems you really do get what you pay for.
So far I am delighted with Xilo .. keep up the good work!

Switched to XILO from AOL after months of getting less than 1meg speeds most of the time. Since switching to XILO im now looking at around a constant 4mb connection pretty much any time of the day and this was after AOL insisted that going elsewhere will not improve my connection speed, BAH!

Ok, im paying a little more than AOL but im certainly noticing the benefit. Its the same old thing, you gets what you pay for and in this case XILO is definetly up there with the best for the service/price ratio.

Absolutley love the online account with the usage statistics so i can see my usage, and other things relating to my account, I even have control over interleaving.

All in all, I would recommend XILO over most of the ISP's out there........

Although I've been with Xilo for only about two weeks, I can already tell their tech support is absolutely outstanding! I have been totally stunned (positively, of course) to see meaningful email responses to my queries sent back within just few minutes! I've been considering taking Virgin Media fibre-optic broadband which would definitely be faster than ADSL in my neighbourhood, but thankfully I've decided to give it a go with Xilo and despite my BT line being a bit of rubbish and getting slightly slower speeds, I'd probably never-ever get that sort of support with VM. All in all I definitely don't regret that decision and would surely recommend Xilo to anyone.

Home 25

Moved over from Vispa in March as did many, and so far am very pleased with Xilo, Since joining I have not sufferred any issues, either with downloading, surfing or email (not a gamer).

For less money than I paid Vispa, I am getting a faster service.

Since joining had no reason to call their support desk. Had to call them a few times to move over my domain, They responded very quickly and usually made changes required within a couple of seconds, eg had to change some DSL settings on Nominet to complete the email switchover (a small suggestion would be that for domain switching they could pre-prepare a crib-sheet to outline tasks vs responsibilities to make any switchover even more smooth).

Overall very pleased, however real test yet to come, should we hit probs which of course is the real test for any ISP - am hopeful that Xilo will be very pro-active here too.

I have been changing my ISP pretty much every year for the last 5 years, trying to find the perfect one for my needs. I'm not a heavy downloader, but like to use the likes of BBC iPlayer and other catch-up TV software in the evenings, as well as youtube and other streaming sites.
I have always been of the belief that the larger, corporate ISP's (like Sky, Virgin, BT) were always the ones to go for, as they could monopolise the market somewhat and offer the best service; but they have all let me down so far, both with their speed and customer service.
I have now been with Xilo for coming up to a month and can't pick a hole anywhere in the service offered so far. My evening’s internet use is spot on in every way. Rarely have I had to sit there and wait for my programme/video to buffer; they just play perfectly. Browsing is flawless. Gaming on the xbox is brilliant. I live in a very rural area, but close to the exchange, which is yet to be unbundled, so I'm running on the older type system (not sure of the technical jargon).
I have not had to use their customer services yet (which is a good thing), so can't comment on that. But so far everything has been perfect.
10/10. I think after years of searching I've found my perfect package.
Many thanks Xilo. Let's just hope it stays this way.

I am very, very pleased with Xilo's service once i was switched over from my previous ISP.

I really do like the web based stats and the fact i can play any online games, regardless of where the servers for the games are based. (Before with BT broadband they claimed they didn't block anything, but i couldn't play on any US server based games, such as Champions online or Star trek online without serious lag or rubberbanding).

So overall, glad i moved over to xilo, who, so far, have exceeded my expectations. I hope i will be saying this, this time next year, too.

Home 25GB Option

A seamless migration to Xilo.

Firstly, my decision to migrate from AOL after 13 years was made on the reviews I read on this site. So I hope all you guys are right!

Having got my MAC Code from my AOL last Thursday, I signed up immediately with Xilo and was advised my broadband line would be "live" at some point on the Tuesday. In the intervening period, I also received an email with my new log in details, router settings and IP address.

On the Tuesday, I fired up my PC before going to work about 7.40am and to my great surprise received an email to say my connection had now been activated :-) It only took a couple of minutes to re-program my router with the new user details and settings, hit "Connect" and Hey Presto - I was up and running!

I left my PC on and went to work, where I was able to connect to it using LogMeIn and monitor my download speeds at various times during the day.

I was pleasantly surprised to be hitting speeds of 5.6mb - 5.8mb from my BT exchange 8mb line. What I DIDN'T expect though, was STILL to be getting speeds of over 5mb during peak evening hours, especially on a "bad telly" night when more people usually log on the net and slow it down.

Even during the best times of the "real AOL" before Carphone Warehouse took them over, I never really got speeds much more than 3.5mb - 4mb and often around 2mb.

But since about 6 months ago when AOL/CPW/TalkTalk unceremoniously and without warning disconnected me while they migrated to their "OPAL" network, bandwidth and download speeds had dropped to an abysmal level, especially on one evening when I was getting a speed of only 384kbps. This I understand is due to AOL/CPW/TalkTalk's "traffic shaping" and "broadband throttling", so I was very interested to read that Xilo DO NOT do this.

As you can imagine I am very pleased to achieve the "new" speeds (new to me!) from Xilo. Last night my other half and I were able to watch the likes of BBC iPlayer and You Tube without huge pauses and stutters.

Also impressive is Xio's on-line "Dashboard", where once registered, you have resources like checking your download usage, raising support calls (tickets),connection history, messages audit trail, support forum and much more.

It's early days yet, but so far I am very impressed with Xilo and will probably recommend them to friends and family

David

Home 25GB Option.

So far it's brilliant and it was a very easy transition with A+ customer service and a website that is easy to use and navigate with a broad range of services.

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Nb