Vispa Reviews

Complete rip off merchants - been with them for 10 years on a 2GB package £17. Suddenly noticed I was being charged £50 - for excessive data. On further investigation, I find this has been going on for 2 years!! Vispa actually have a 10GB tariff for £17.95 - but have been charging me up to £55 per month for far less than 10GB. Okay - I should have checked or noticed before - but I didn't. Vispa staff were arrogant, rude and extremely unhelpful. Recently email has been impossible to access - staff were unable to fix.

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I joined Vispa a little over a month ago and they have certainly made an impression on me. Great, friendly customer services.

I have recently migrated to Vispa from Plusnet and I am more than happy with all aspects of Vispa. Their support people are very helpful which is just what I need.

I am using the new FTTC broadband and I was informed that my line would be able to have 27MB. After the engineer came, I immediately ran a speed test. 32MB!

It's been almost three weeks now since I had FTTC installed and the speed is pretty much constant with the odd blip around early evenings where it can fall to 25MB (ish).

The only niggle that I can find is that Vispa don't have a referal program like plusnet but im told it's coming soon.

I would certainly recommend Vispa and FTTC to anyone who can have it.

First off, I have no complaints about speed. Always got full 8meg day or night. Only live 400m from exchange though, so wouldn't expect anything less.

They have UK customer call centers which is really nice also.

Having gone with them for being rated so highly, they are a joke.

Far too expensive for capped packages

Peak hours are a joke. 8am-12pm is not uncommon, but over the weekend??! So 8am on a Sunday morning is busy? Do me a favour!

Their 12am is GMT ALL YEAR! So when it comes to BST the 'peak' time, it is actually 11pm.

But the worst thing by far is what they think your usage rates are. Every month, despite my calls to look into this, they constantly had my usage rates wrong. They have hourly, daily, and monthly charts and NONE of them add up to show the same amounts. Example,

Monday daily total = 3gig usage,

but if I look at the hourly amounts used they add up to only 1gig usage???! But what did I get charged for? Yep you guessed it, the higher daily amount.

At the end of the month, add up the daily amounts, and they are different to the monthly totals!!

Total BS and the worst ISP I have ever used and my previous ISP to them was BT!

Avoid like the plague if you don't have an LLU exchange.

Have moved to Vivaciti and for 3 months have never used more than 5 gig peak in a month.

For the first time in a while, Vispa had a problem with their network yesterday which seemed to have caused my ADSL to not work for twenty minutes or so.

I was quickly updated via their facebook status as to what the problem was with an ETA for when it would be resolved.

Their twitter & RSS feeds also seemed to be updated at the same time ?

Show me an ISP that keeps its users informed like this!? Very very well done Vispa.

Normally I would have started to play with my settings and make it far worse.

Worth every penny.

Very happy with the level of service from Vispa Internet. Customer service seems to be up north which is way better than off-shore support.I have been a customer for almost a year so I can safely say "well tried and tested"! The only thing I would say is that their customer forum is a little on the quiet side.

I have recently signed up to vispa and i have to say that i am more than impressed especially after my previous experience with my last isp.

comms are supperb, it does what it says on the tin and they answer the phone after a few rings!!

I first signed up for Vispa’s broadband back in 2007 and ever since I have never had any issues that would cause me to up-root and leave.

My speeds are perfect but they did slow down in Jan/Feb, but I soon learned this was because they were due an upgrade.

Everything’s fine now and they have just upgraded me to 24Mb – Well 14Mb!

I would highly recommend this ISP if you are like me and need that extra bit of TLC!

I have been with Vispa now for over 5 years. Service has been up and down over that period, but in the last 12 months it has improved until very recently.

Vispa has recently taken on the Titan and Abel customer base - Vispa's systems, resources and support appears to be over-stretched. Overall things are not good at the mo.

Their out-of-hours support is non-existent; their telephone support works spasmodically.

Their phone systems are supposed to give one the option to verify status (ie any issues, etc), and/or leave a message regarding any issues - yesterday when the systems failed , none of the phone systems worked, albeit trying all day. Even the old system of how many callers waiting wasn't operational. Using VOIP for this doesn't in my mind make much sense; when the systems are down, VOIP also fails!

In summary, their vaunted customer service, has only rarely fulfilled the hype.

PS I was also charged twice for last December, but after several emails managed to resolve by agreeing not to pay anything in January.

I recently left Vispa after a few turbulent months, and it is the best thing i ever did.
The service wasn't particularly fast or reliable, but the final straw, was that they
deliberately stole money from my account.

This is how it happened. At the start of the year, most people are busy after Xmas and New year, and don't think to check things like bank statements. I did, and noticed November's
invoice (which had already been paid), had disappeared and found an additional invoice for £173 on top of my monthly invoice. November's invoice was presumably removed to disguise the hefty additional payment.

When i investigated, it turns out to be for off-peak overuse, which amounted to 110GB, I knew i was no where near this amount, and given the speed and reliability of the service, i doubt it would have been possible
in 1 month.

I immediately suspected foul play and contacted them, firstly to refund payment for November, which now, didn't have an invoice, and secondly to provide a detailed usage chart for December, so i could see how this 110Gb overuse occured. Here was their reply:


"All invoices paid, as requested, have been placed onto your acocunt.

Regards,

Derek Ainger
Vispa Internet Ltd"


November's invoice suddenly re-appears, but no chart. Again i ask them to check usage and provide proof.


"The usage charts are correct, we have looked into this and it is howing the usage was completed by your network. We were also contacted by The Copyright Authorities regarding the downloading of unauthorised material from the web. This included Call of Duty and Modern Warfare 2. So as a result of this, we believed this is an accurate result of downloading.

Regards,

Derek Ainger
Vispa Internet Ltd"


Still no chart. For the 3rd time, i ask them to provide proof.


"Upon further investigation, it does appear that the correct usage for December during peak times was 35.80 Gb. Giving an additional usage of 10.80 Gb at a cost of £16.20. A refund of £157.53 is required of us. If you can advise of the first 12 digits of your card we can process this immediately. We ask of these as our system stars out these numbers.

Regards,

Derek Ainger
Vispa Internet Ltd"


After a week of stalling, i eventually get a refund, but only after threats of taking official action. No doubt,they will claim it was an honest mistake, but had that been the case, It would have shown up straight away, not
on the 3rd time of asking. Also, i would have expected an immediate refund and a swift apology. I received neither.It's clear they deliberately overcharged me, in the hope i wouldn't notice, or simply accept it without fuss. I suspect i'm not the only one who has had this done to them.