Vivaciti Reviews

during the day speed is fantastic, but evenings and weekends speed is slow 2mb or less
avoid this isp

billing errors, rude billing dept sent me a threating letter for payment when i had already paid(they somehow managed to credit it to another account)lost service for a whole week, cost me a fortune phoning cs 0870 number,they claimed it was a fault my end and got bt to raise my snr which resulted in a lower sync rate, then apolligised , it was indeed a fault their end , asked them to get bt to drop my snr back, still waiting 8 weeks later..asked for mac code on friday two emails later, w`eve put you in the que, itcan take 5 working days, its thursday now still no mac,surfing is average to good, can get slow in the evenings.my advice is avoid

I agree with last reviewer, vivaciti are not as good as other resellers, questions have never been answered on thinkbroadband.

I do get the impression of being fobbed off whenever you bring something up with them, will be requesting a mac within the next couple of weeks, when i decide where to go

We have been with Vivaciti for about 5 months now, and would not look back, our last ISP would not sort out the problems we were having, and fobbed us of at every turn. Came over to Vivaciti, told them the problems, all their technical people were spot on and knew their stuff, they identified the problem, and after 3 days it was sorted, 8 months of poor broadband, came changed ISP and sorted within the week. Thats service for you.
Friendly, helpfull and strait talking, even call you back if you leave a message, how many do that nowadays?
Would strongly recomend these people to any one, ist class, shows what a company should be like!

This is how a ISP should be, when ive emailed support ive had replys within 10 mins at all times of day, even had calls out of there office hours to help me.
Speeds have been spot on, price is great, i carnt recommend them enough.

Offers the same solid connections as other Entanet ISPs. Support is excellent, phone answered very quickly with very technically competent people on the end. Sorted out connection problems very quickly and smoothly. Then most surprisingly for an ISP actually got back in contact and made a follow up call a few days later to make sure every with still working fine and I didn\'t need any more support. A+ for tech support effort! I\'ve been with over half a dozen ISPs over many years and Vivaciti are amongst the best, after 6 months still can\'t fault them.