Vodafone Reviews

Having had Vodafone for 3 months now, and throughout of the last 11 weeks, i have experienced several problems. I therefor have to update this review to reflect what it really have been like.
Its the worst of all, general attitude of support with a huge lack of customer service.

Never have i experience so poorly service.
I have been customer at TalkTalk as well - and even their service is rated better.

Such a shame! It could have been so good, but when their 2nd line team just closes tickets without faults being fixed, with a comment of "your router looks stable now, and have been for the last 24 hours" - it is very frustrating.
Trying then to call back is just impossible Their IVR doesn't let you enter your customer number, and after endless attempts, puts you over to mobile, who don't understand fixed line.

Many a times, i have tried to escalate the issues, but just no reaction from their "Resolution team".
I have once been able to speak with a team leader, but i might as well have spoken to my neighbours 4 year old.

I have only experience incredibly poor service, and next to that, the invoicing comes different - my original offer was free for 6 months, then 5/month.
From having paid £10 months down to now this month £2,50 for 12 months - i am not really sure, where we are at.
Martin Lewis from MoneysavingExpert have in this weeks email, an article about how poorly Vodafone's service is. Is it VERY poorly, so if you get the opportunity, run away and save your good mood and patience.

A bit of technical information:
They will cap upload at 18meg download, 1meg upload.
SNR will be set to 9dB as minimum.
Yet with this high SNR, the line often fails - however, the biggest problem is the feeling of the exchange is heavily congested - it shouldn't, with the use of their own very high speed network. But it does, and it is awful. The tech teams will NOT go into any discussion about this. Instead, you are forced to far about with changing wireless channels, trying different network cables in different ports, trying different filter. Never a single time, they have wanted to look at their own part of the network. So it's either you or BTOR, that have the fault NEVER them. Despite giving ping and trace route results that clearly lead to so problems, they offer no comments to it at all.

If you can leave, do so.
If you consider to opt in with them - please, please re-consider and save yourself for the hassle.

I've been with Vodafone since October 2015. It was a new line and I also have a line from Plusnet. I've not had any issues at all, I get about the fastest speed I'm possibly going to get without FTTP and the connection has been rock solid. I use their router (no choice in the matter at the moment) and it's absolutely fine, at least as good as the BT HH5 and probably better performing.

I have used the app but in my case it's not overly useful. Will be interesting to see what they do with it in future. I have used it to change Wi-Fi password but I'm so used to using web GUIs that I just use that.

You can set your own DNS, DynDNS, Wi-Fi schedule. All the line stats are there as well as comprehensive logs.

I have Vodafone mobile accounts so I get £5 off my fixed broadband. I did some work for Vodafone in the past but I'm paying for the service and happy to do so.

Customer service desk was a bit ropy at first but to be honest I've not had need to call on them and I know that their advisors are a lot more experienced now. My early problems were caused by incorrect advise from a retail shop which again is probably fine now that we are several months in from launch.

Would happily recommend to anyone.