I've been with numerous ISPs over the years. Virgin Media, BT, Sky, Talk Talk, Plusnet to name a few. I've always had complaints with all of them. I moved into a new house 6 months ago where I decided to try out SKY's broadband - advertised as 8mb line (good for where I am in the country side) I went for it, to be shocked at the speeds I was receiving. 0.2-0.5 at peaks times and max 1.3 in the day. I only received 5-6 mb at night between 1am - 7 am. I couldn't even stream a 1 minute YouTube clip without it buffering!
After a number of calls to sky to attempt to sort out the problem, they concluded to me that I was downloading too much and that once I used over 1.5gb in the day they would 'traffic manage' by cutting my speed. You can't even stream 1 tv show from BBC Iplayer with that allowance!
I found XILO Communications Ltd. on here. Decided to give them a go, and I can say with confidence I will never use any other service provider! I get my full 8mb speed all day, everyday! Customer support is excellent.
If you're with any of these big ISPs and are unhappy change to XILO now, you will not regret it!
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