ISP Reviews by BeethovensHairdo

Don’t use YouFibre. Something bad has happened in the process of merging BRSK with YouFibre. Our first individual contact with them as a customer being ported from BRSK was a rude email claiming we had cancelled our direct debit, and therefore threatening us with disconnection if we didn’t pay straight away (via a link in an email, for goodness’ sake! Have they not heard the advice not to click links in emails from unfamiliar senders, especially if demanding payment?). Also, our next bill was not due until the next day anyway.

It was odd enough that I thought it was a phishing email,so thought I would ring to check what had happened. I rang about 15 times and waited several minutes each time without success. So I tried emailing. Two days later, and no response. In the meantime I tried the chat function in their app. It took them nearly 24 hours to respond to that and the only response so far has been to ask what the problem was, when I had already told them.

But why am I even surprised? This is how companies behave these days. I doubt whether the solitary response was a real human rather than the AI that has clearly generated all the responses to negative reviews about YouFibre’s app on the Apple App Store.