ISP Reviews by brj

I now use Hyperhub as a modem, and a NETGEAR router. WIFI speeds are about 200mbps. Pleased with the improvement.


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Having read several positive reviews here, I had eagerly ordered the 1GB fibre optic plan this month.

Am quite disappointed with the Installation process & New Customer assistance until now - across service, support & performance.

a) Day of Installation:
Was told would be activated within about 1hr after cabling, on a Friday morning. Wired walls, socket provided, & cabled but no service until 9pm Fri evening. On pursuing, I was told an earliest Monday start - ie all weekend down. Unacceptable, so after much pleading, they activated me Fri 9.30pm

b) Speeds:
For a 1G product, am seeing just 94mb on cable at speedtest.hyperoptic, & pending an engineer visit only next week, having raised the issue a week ago, ie 2 week wait period for a visit.

c) Support:
Well someone does pick up the phone every time, or emails me responses. We politely go through every possible check & test. However nobody has resolved the core issue of failing speeds as yet.

d) Availability:
Engineers are fully booked at least 2-3 weeks ahead. Rather impossible to slot in urgent visits for critical issues that do not have telephone resolution.

My block has had several subscribers over the past year. Am hoping I am able to see near 1G speeds on cable & amend this review.

Until now, Hyperoptic just feels hyped without the 1G optic.

1G still a mirage at my apartment.

Am hoping I am served by Hyperoptic & return to amend this review as soon as if/when I see 1G speeds on cable.

St George Wharf
SW8 London