Reviews » Broadband Fixed Line » 

Hyperoptic Reviews

Sponsored
☰ Login   /   Signup ⚲ Search
◉ 

brj's Review for Hyperoptic

 Hyperoptic (Broadband Fixed Line)
Posted: 30th Aug, 2015    By: brj
Title: Improved via another Router
I now use Hyperhub as a modem, and a NETGEAR router. WIFI speeds are about 200mbps. Pleased with the improvement.


---------
Having read several positive reviews here, I had eagerly ordered the 1GB fibre optic plan this month.

Am quite disappointed with the Installation process & New Customer assistance until now - across service, support & performance.

a) Day of Installation:
Was told would be activated within about 1hr after cabling, on a Friday morning. Wired walls, socket provided, & cabled but no service until 9pm Fri evening. On pursuing, I was told an earliest Monday start - ie all weekend down. Unacceptable, so after much pleading, they activated me Fri 9.30pm

b) Speeds:
For a 1G product, am seeing just 94mb on cable at speedtest.hyperoptic, & pending an engineer visit only next week, having raised the issue a week ago, ie 2 week wait period for a visit.

c) Support:
Well someone does pick up the phone every time, or emails me responses. We politely go through every possible check & test. However nobody has resolved the core issue of failing speeds as yet.

d) Availability:
Engineers are fully booked at least 2-3 weeks ahead. Rather impossible to slot in urgent visits for critical issues that do not have telephone resolution.

My block has had several subscribers over the past year. Am hoping I am able to see near 1G speeds on cable & amend this review.

Until now, Hyperoptic just feels hyped without the 1G optic.

1G still a mirage at my apartment.

Am hoping I am served by Hyperoptic & return to amend this review as soon as if/when I see 1G speeds on cable.

St George Wharf
SW8 London

Time With Provider:
Package Name:
Value
Speed
Support
Services
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £19.95 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: £50 Gift Card
  • Post Office £20.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Vodafone £21.95
    Avg. Speed 63Mbps, Unlimited
    Gift: None
  • SSE £22.00
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited (FUP)
    Gift: None
Prices inc. Line Rental | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. BT (2620)
  2. FTTP (2411)
  3. FTTC (1713)
  4. Building Digital UK (1649)
  5. Politics (1513)
  6. Openreach (1488)
  7. Business (1305)
  8. FTTH (1200)
  9. Statistics (1141)
  10. Mobile Broadband (1106)
  11. Fibre Optic (1010)
  12. Ofcom Regulation (962)
  13. 4G (955)
  14. Wireless Internet (953)
  15. Virgin Media (912)
  16. EE (632)
  17. Sky Broadband (625)
  18. TalkTalk (609)
  19. Vodafone (577)
  20. 3G (433)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules