ISP Reviews by crvyaxley

I have had my telephone calls through ICUK for some years and always found their service to be excellent. My broadband, however, was with Ukonline. I was paying for a 2Mbps service but never got speeds much above 650 Kbps; often much lower. When I raised this with Ukonline they muttered about the line quality and my home telephone wiring and basically didn't want to know. So when Sky decided to give UKonline the chop, I decided to migrate to ICUK.

Their broadband service is also brilliant. The day I got my MAC from UKO (22 November), I was able to set up my account with ICUK. I then got an email telling me the transfer would be completed on 25th November. I was able to see the progress of the transfer process and set up a new e-mail address and use it immediately.

My phone calls were answered immediately by knowledgeable staff and emails were answered very quickly.

I found on the 25th that my connection speed was reported by my modem as 6.2 Mbps (expected speed was upto 8 Mbps and line tests had suggested I should get around 5.5 Mbps. I was therefore well pleased until I did a BT speedtest and found the actual speed was only 975 Kbps and the "IP Profile" was set to 1000 Kbps.

When I queried this by email to ICUK (on the Thursday afternoon), I got an immediate response telling me they would look into it, speak to BT and let me know. The next morning I was delighted to find that the IP Profile had been raised to 5000 Kbps and I was actually connecting at close to that speed.

Thank you ICUK - you are brilliant. I've given you straight 10s except for value, as I have found other providers offering slightly cheaper deals (but they don't give the kind of support you do).