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The following page displays a list of all the broadband ISP reviews posted by cyberwhelk (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by cyberwhelk

 Gigaclear (Broadband Fixed Line)
Posted: 17th Jan, 2024    By: cyberwhelk
Full Star Full Star Full Star Half Star Empty Star
Gigaclear have been pretty good so far. They were quick to get the installation done; the engineers who came round probably didn't dig down far enough for the cable but it's OK for us - just a narrow trench in the lawn. Speeds have remained good - 200 to 330 Mbps as a rule. We've had around three outages that I know of but they haven't lasted more than an hour or two and we can survive on mobile data while the fault is being sorted out. I don't like their pricing policy of heavy discounting for the contract length and then a huge hike thereafter. Will try to negotiate a more reasonable price when our contract is at its end - this April. Router works fine and more Linksys nodes are available on eBay at around £30 to £35: they're easy to set up provided you use the Linksys app and not a web browser interface. Wireless speed is excellent: around 200 Mbps between nodes. My old laptop can't keep up on WiFi so I use Ethernet via a mini switch, as it never leaves the office.

Time With Provider: 15 Months
Package Name: Ultrafast 300
Value
Full Star Full Star Full Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Half Star
Support
Full Star Full Star Full Star Half Star Empty Star
Services
Full Star Full Star Full Star Half Star Empty Star
 Zen Internet (Broadband Fixed Line)
Posted: 19th Mar, 2016    By: cyberwhelk
Full Star Full Star Full Star Full Star Full Star
They're not the cheapest but I wouldn't change to another ISP without really thinking hard about it. We had the phone line severed by a fallen branch some time back. My next door neighbour, a TalkTalk customer, called on a Friday to get things fixed - BT Openreach were due out the following Thursday. I rang Zen on Monday and Openreach were out the next day! I also had a problem with bandwidth recently but they were good enough to talk me through everything required to troubleshoot and fix. Compare this with ICUK, who I was using from 2011-2012. I lost my broadband with them after a) an upgrade to the exchange and b) their have an incorrect validation phone number on their database. 19 days without internet, all the way through the Olympic Games! Despite their best efforts, I had to change - to Zen - and haven't looked back since.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Half Star
Speed
Full Star Full Star Full Star Full Star Half Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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