ISP Reviews by cyberwhelk

Gigaclear have been pretty good so far. They were quick to get the installation done; the engineers who came round probably didn't dig down far enough for the cable but it's OK for us - just a narrow trench in the lawn. Speeds have remained good - 200 to 330 Mbps as a rule. We've had around three outages that I know of but they haven't lasted more than an hour or two and we can survive on mobile data while the fault is being sorted out. I don't like their pricing policy of heavy discounting for the contract length and then a huge hike thereafter. Will try to negotiate a more reasonable price when our contract is at its end - this April. Router works fine and more Linksys nodes are available on eBay at around £30 to £35: they're easy to set up provided you use the Linksys app and not a web browser interface. Wireless speed is excellent: around 200 Mbps between nodes. My old laptop can't keep up on WiFi so I use Ethernet via a mini switch, as it never leaves the office.

They're not the cheapest but I wouldn't change to another ISP without really thinking hard about it. We had the phone line severed by a fallen branch some time back. My next door neighbour, a TalkTalk customer, called on a Friday to get things fixed - BT Openreach were due out the following Thursday. I rang Zen on Monday and Openreach were out the next day! I also had a problem with bandwidth recently but they were good enough to talk me through everything required to troubleshoot and fix. Compare this with ICUK, who I was using from 2011-2012. I lost my broadband with them after a) an upgrade to the exchange and b) their have an incorrect validation phone number on their database. 19 days without internet, all the way through the Olympic Games! Despite their best efforts, I had to change - to Zen - and haven't looked back since.