ISP Reviews by davros

Yes it's cheap but god lord is it slow. I can't even watch standard def YouTube videos sometimes and if someone else is surfing on the same connection it grinds to a halt. I was told 14mb/s on my line (I was getting 11 with my previous supplier) I actually get between 512Kb/s and 4.5Mb/s.

This is also coupled with the fact they did not apply my discount code to my bills and when they first switched it on I was left without service for a week that they still billed me for!!!!

Tech support is not bad depending on who you get, though be prepared for a long wait. I got one chap that was very helpful and did several tests and called me back 4-5 times trying to resolve a problem. Next guy I got was not interested and asked me to try something and call back, I said could you call me as I don't want to wait on hold for another half hour for an operater and he told me its not technically possible to do that at their end despite the fact I know they can from my experience the previous day.

One good aspect is you can change supplier within three months of your contract starting with no penalty, thank the lord, I set the wheels in motion to change after about 2 weeks.

You get what you pay for is the moral here.

I believe they have recently changed the back end of their supply and now use Cable and Wireless so my review is the one that is the more relevant now I think.

AVOID AVOID AVOID

Ok so I know BT have had a bit of a bad rap on here and I will preface this review by saying I was previously with Tesco and carrier pigeon would be more use than they were.

My experience with BT did not exactly get off to a flying start. They have an odd policy of not sending out your router until the day your service is supposed to start. I guess this is to make it easy if people decide to change before the service starts so they don't have a router to return. Anyway, come my activation day my router did not arrive, I was not very happy at all. I called up and they apologised and promised one would be with me the next day. Next day comes and goes without a router! So I was really mad this time and the lady on the other end of the phone was very helpful and got a new delivery sorted and also gave me a BT vision box by way of apology so Im pretty happy with that!

The router arrived as she said it would and let me tell you it is a solid piece of kit and is a cut above any router I have been issued with from previous ISP's.

In terms of speed I am getting double the speed I got with Tesco and that is at peak time. I don't seem to have any P2P traffic managment at all and I regularly get 1Mb/s + downloads on uTorrent and around 10 Mb/s on speed tests.

Generally I am very happy apart from the early hick-up with the router and my free Vision box made up for that.

I would recomend BT. Sure they are not the cheapest but you get what you pay for.