ISP Reviews by Dawlish

Just try accessing talktalk and finding a solution to your problem. Any problem. You can be sent to any one of 5 countries (so far) and you will never, ever, be able to talk to the same person twice. they have a policy of not allowing customers to call individuals, or allowing one department to talk to another).

I have had two problems. One of lost emails from their server and one of my router not being good enough to reach one particular bedroom in the house when someone else is on the Internet. I see from the forums that the rubbish routers they provide is a regular complaint. Neither problem has been fixed.

Both times, their diagnostics cost me my Internet connection and the use of my router for over 1.5 hours. The first time they paid me £50 compensation. The second time they've paid with their contract.

The mark of a good company is their response to problems. That's why I'm here, looking to change to the best provider the site can point me to. My advice to anyone with talktalk/AOL is to do exactly the same.