ISP Reviews by deano777

I've wanted to move to AAISP for a number of years but the cost has always put me off.

However with the IPBILL and other issues surrounding security / privacy and AAISP's stance on these things I decide it was time to support them by using their services.

I ordered the 1Tb home fibre package. Received about 4 emails instantly with lodgings for the control panel and account management.

Once logged into the control panel I was pleasantly surprised to see the information regarding my order and who was looking into it and when it needed actioning by.

Installation of a new line was scheduled for the following Friday, advised by email and TXT.

Line was installed and activated on fibre. No configuration issues with my connecting my Fritzbox. The AASIP wiki is extremely helpful if you should require it for any guidance.

The night before the line install I wanted to check if the fibre service would be provisioned at the same time. Being out of the normal support hours, I decided to try IRC. I had my query answered with additional information within 30 minutes of asking the question by AAISP support staff. I'd have been waiting that long to get a call answered with my current ISP.

The first thing I noticed over my old fibre connection from plus net was how much more responsive the AASIP connection was. They both connected at about the same speed give or take a few meg (76 down and 18 up).

I then ordered a VOIP service from them from my old line number. The order form had an error on completion but could see my order in the portal, I decide to call to confirm. This would be the first time calling AAISP, call was answered in 3 rings and the gentleman who answered was pleasant and advised he wasn't technical but would try to assist. He answered all my queries and without hesitation. This was followed up with an email confirming my VOIP order.

A couple of days later a migration date was confirmed which was the Friday. Everything went smoothly and as expected. The Fritzbox didn't connect straight away to the VOIP service but it is running a number of VOIP accounts. Removed the AAISP account and recreated it and it connected, so assume it was misconfiguration on my part.

The fibre and VOIP service has both been live and suffered no drops since being configured. Speed is always the same and have not experienced any slowdown at all.

Overall I'm glad i've made the move and was able to keep my number and migrate it to VOIP effortlessly. Customer service is amazing (working in IT I get to speak with many supplies) and AAISP have excelled in this area as well as the technical ability of the people you speak with, no passing around or hanging on the phone.

I would say the only real downside to having AAISP is that other companies (not just ISP's) seem really bad in comparison when it come to customer service.

I'm paying £20 a month more over my previous ISP but am more than happy with paying this for the service I have already received and the features in the control panel for both the fibre connection and VOIP configuration options. Along with supporting them in what they stand for.