ISP Reviews by delboy67

I joined Titan last year, having had problems with my 9 year term with a previous provider. Initially was very impressed as one would expect reading their reviews, I caught the bug like most customers. Anyway, I was told that I was connected to their up to 24mb service last year and my speeds did improve, my upload speeds were reaching around 980kps. Last month I lost my connection for around 4 days, Titans service line who by the way are run by Entanet were absolutely terrible, about 4 different engineers promised to call me back after holding on for ages over these 4 days, not one call back. The problem in the end was that I in fact was never on the up to 24mb ADSL2+ service, which my router was setup as for the last 6 months, I had to change the setting back down ADSL (G.DMT) this was why I could no longer connect to the internet. The new equipment in my exchange apparently would not allow this setting. I contacted Titan who quote said “We shall investigate this as this is another reason as to why we have now stopped selling Entanet based products to new customers” (I never did receive an explanation). I in fact I was never a Titan customer I was always an Entanet customer. Titan wants me to cough up £40 to connect to them again so I can get my speeds back! Quote “Our existing customers that wish to join our new unlimited plans there will be a connection charge which we have to charge if you wish to take out a 1 month contract as our new products are now based on an entirely new system which is a lot better and more future proof as this will also entail moving your connection to a new wholesale provider”........never again, this is a clear scam, take your money then move on when it pleases them or the service goes downhill, absolutely no communication about this change until you hit a problem, be warned!