ISP Reviews by Doris

I'm currently paying £65 per month for the 20mbs unlimited satellite broadband service and along with constant drop outs, having to frequently reboot the modem, slower than advertised speeds (about 5mbs rather than the advertised 20mbs), frequently unobtainable (lines busy due to high call volumes) tech support and unanswered emails, I would love to know just how exactly Avonline can say their new bb services are as fast as advertised or indeed are reliable... Furthermore, my neighbour is having exactly the same problems with their Avonline satellite bb connection and neither of us were amused to be fobbed off with different excuses for a recent 4 day downtime when the satellite went offline. If Avonline really do believe their own hype and would like their customers to be able to believe it too, perhaps they could provide me with the bb service promised and if they can't manage that then compensate me for the service that I am not being provided with but for which I am paying heavily for.