ISP Reviews by Ed

I'd battled my previous ISP for 12 months trying to get my appallingly slow broadband fixed.

In my case, the BT ADSL checker (www.broadbandchecker.btwholesale.com) estimated my minimum DOWN/UP as 9.0/1.2 Mbps. Actual speeds were 14/0.5. My previous ISP fought tooth and nail to not accept the upload as being a problem. They brought their best efforts to fight me rather than help me.

At the end of this sorry saga, CISAS ruled against the ISP stating that they had breached contract and failed in its duty of care, but still the ISP refused to fix the line (or rather, get Openreach to fix it).

Fortunately, the CISAS ruling got me out of the contract.
Goodbye and good riddance Vodafone. Hello AAISP...

On the second day of my contract with AAISP, they got a BT Openreach engineer visiting my home. He couldn't fix it and left with a "that's the best you'll get". AAISP persevered, and within two weeks (it'd have been sooner except for the Easter long weekend), Openreach visited again. Here is the result:-

Before DOWN/UP: 14/0.5 Mbps
After DOWN/UP: 50/10 Mbps

That was 18 months ago. Since then I've had a line down due to a duff port in the FTTC cabinet. AAISP got it fixed the next day.

The service from AAISP really is first class. When you ring support, you get straight through to someone who really knows stuff - no pretend "engineers" reading scripts.