ISP Reviews by glaivier

We switched to ClaraNet as a relatively cheap supplier of SDSL for their contention rating and support contracts. We had to press them initially to try to get their suggested speeds, which was annoying and less expected for an SDSL line, but seemed to work. Support was average at this stage. 2-3 years on we have logged repeated issues with high latency and low transfer rates, dropped connections, etc. and have had repeated failures of their support team to resolve issues, to respond in reasonable time-frames, to return promised calls, to reach our account manager, etc. The technical team seems of limited competence, and it became increasingly obvious that their SLAs with their providers feel short of those promised to the customers, leaving us expecting something they could not realistically hope to achieve given their setup. Also note their contracts renew for a full year rather than rolling into monthly renewal, so they will try to screw you on exit too. We have now switched to a far cheaper and more competent provider, and I would recommend no-one consider this company as a business critical solution!