ISP Reviews by HealthConsult

We have paid for Avonline's satellite service for several years. They were very helpful in getting the system installed quickly but it was very expensive in up-front costs and has cost £40/month thereafter. I guess we have paid Avonline over £2,000 in total. Interestingly, when I told them I would be cancelling, they offered a reduced monthly fee 'for loyalty'. Shame they didn't think to offer that before ...

Unfortunately, the system has never performed satisfactorily. Latency makes it difficult to use with some remote servers, download speeds have been extremely variable and often poor, and signal dropout became so frequent that the system was practically unusable other than as an occasional backup to our conventional fixed BB.

It has been difficult to get technical support by phone and, when we have, the problems have never been resolved.

Our fixed BB is now far superior, and stable, so we have cancelled our Avonline service. Again, it was difficult to get answers when cancelling (including Avonline sending an email to an incomplete email address!). However, they were very quick to let me know that I had to return the equipment or be charged a further £360. Oh - they can pick it up for just £89.95.

I shall just be pleased to be rid of it.